Assistant Manager

J.Crew; Buffalo (NY); On-site; USD 55,875,456 - 69,827,788; Full time

Benefits offered by this job

60% product discount

Medical insurance

Dental, vision & life insurance

401(k) with company match

Paid time off (PTO)

Discounts on entertainment, travel, &–

Job summary

J.Crew is seeking an Assistant Manager in Buffalo, NY to lead a sales team and drive profitability through genuine customer connections, brand loyalty, and community engagement. You’ll coach the floor, collaborate with leadership, and ensure smooth operations.

You’ll manage a designated division such as Visual Merchandising or Service, support recruiting and training, and help exceed goals while delivering best-in-class service.

Qualifications

• 1–2 years of retail management experience.
• Strong customer service and communication skills.
• Proven ability to coach and develop sales teams.
• Ability to lead initiatives across departments.

Responsibilities

• Support Store Director to drive profitability and brand performance.
• Own a designated division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Collaborate with leadership to create a collaborative working environment.
• Lead product knowledge sessions to boost associate expertise.
• Develop community engagement strategies and loyalty initiatives.
• Ability to step into various roles on the sales floor when needed.

Skills

Leadership

Customer service

Teamwork

Coaching

Scheduling

Problem-solving

Job description

Job Summary

As an Assistant Manager, you’re part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll provide immediate feedback and coaching to the sales team to maximize performance. You will collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

What You’ll Do

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Benefits

Part‑Time

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage

Full‑Time

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $19.50 - $24.35

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.