Workplace Experience Lead

Thuma; San Francisco (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical, dental, vision

Equity: stock option plan

Flexible PTO

13 company holidays

Employee discount: 40%

Cell phone stipend

Commute reimbursement

Product credit upon joining

Job summary

Thuma is seeking a highly organized Workplace Experience Lead to own the day-to-day operations of our Presidio/San Francisco headquarters. You will blend office management, hospitality, employee engagement, facilities coordination, and event execution to create an exceptional work environment.

The role sits in the People team and partners with IT, Recruiting, and cross-functional groups. It is onsite five days per week in San Francisco.

Qualifications

• 3–5+ years of experience in Office Management, Workplace Experience, Hospitality, Facilities Coordination, or Administrative Operations.
• Hospitality mindset with passion for welcoming and supporting people.
• Exceptional organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication and strong customer service.
• Experience coordinating vendors, facilities, workplace services, and events.

Responsibilities

• Own the daily operations of the San Francisco headquarters and ensure office is organized, stocked, clean, and efficient.
• Champion a hospitality-first culture for employees, customers, candidates, vendors, and visitors.
• Coordinate onboarding materials, office tours, and welcome experiences for new hires.
• Plan and execute employee engagement initiatives and workplace events.
• Manage vendors (janitorial, coffee, supplies, plants) and ensure service quality.
• Coordinate building maintenance, repairs, and safety, with documentation.
• Oversee office inventory, purchasing, shipping, mail, and supplies.
• Support office moves, workspace setup, and conference room readiness.
• Develop and maintain workplace procedures and checklists for consistency.

Skills

Office management

Workplace experience

Hospitality mindset

Facilities coordination

Event coordination

Vendor management

Communication

Organization

Tools

Google Workspace

Slack

Workplace collaboration tools

Job description

At Thuma, we are seeking a highly organized, hospitality-driven Workplace Experience Lead to own the day-to-day operations of our Presidio headquarters while creating an exceptional experience for team members, vendors, candidates, and visitors.

This role combines office operations, hospitality, employee engagement, facilities coordination, and event execution into one highly visible position. You'll ensure the office operates efficiently while creating an environment where people feel welcomed, supported, and excited to come to work.

The ideal candidate shifts seamlessly between tactical execution and proactive problem-solving. You notice the details others miss, anticipate needs before they arise, and take pride in creating a workplace that reflects Thuma’s culture and values. You enjoy serving others, building relationships, and delivering a first-class experience in every interaction.

This role is part of the People team and owns day-to-day office operations, onboarding support, employee engagement initiatives, and coordination of team onsites while partnering closely with the people team, IT, Recruiting, and cross-functional teams.

This role is onsite five days per week in the San Francisco office.

You Will

• Own the daily operations of the San Francisco headquarters, ensuring the office is organized, fully stocked, clean, and operating efficiently.
• Champion a hospitality-first culture that creates an exceptional experience for employees, customers, candidates, vendors, and visitors.
• Deliver an outstanding new hire experience by coordinating welcome materials, leading office tours, and ensuring every employee feels welcomed from day one.
• Coordinate visitor experiences, including conference room setup, catering, refreshments, and meeting logistics for vendor visits, interviews, executive meetings, and leadership events.
• Plan and execute employee engagement initiatives, celebrations, appreciation events, Lunch & Learns, company meals, and workplace programs that strengthen company culture.
• Manage workplace vendors, including janitorial, coffee service, office supplies, plants, and other office services, ensuring high-quality performance and accountability.
• Coordinate building maintenance requests, workplace repairs, and facility services while maintaining a safe, functional, and professional office environment.
• Manage office inventory, purchasing, shipping, mail distribution, and workplace supplies.
• Conduct regular workplace walkthroughs to proactively identify opportunities for improvement and resolve issues before they impact employees.
• Support office moves, workspace setup, conference room readiness, and workplace organization projects.
• Build and maintain workplace procedures, checklists, and operational documentation that improve consistency and efficiency.
• Partner cross-functionally with Operations, HR, IT, Finance, and leadership to support office operations and company initiatives.
• Continuously identify opportunities to elevate the employee experience while improving operational efficiency.

This Might Describe You

• 3–5+ years of experience in Office Management, Workplace Experience, Hospitality, Facilities Coordination, or Administrative Operations.
• A hospitality mindset is a must. You genuinely enjoy taking care of people and creating environments where employees and visitors feel welcomed, supported, and valued.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Experience coordinating vendors, facilities, workplace services, and office operations.
• Experience planning employee events, meetings, and engagement initiatives.
• Ability to anticipate needs, solve problems proactively, and execute with minimal direction.
• High attention to detail with consistent follow-through.
• Proficiency with Google Workspace, slack and workplace collaboration tools.
• An exceptional written communicator with a positive attitude, strong sense of ownership, and passion for creating exceptional workplace experiences.
• An eye for design and ability to align brand expectations to our headquarters.

Why Join Us

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Equity: Participation in employee stock option plan.
• Flexible by Design: We operate with a high-performance mindset, paired with thoughtful flexibility—flexible PTO that supports both focus and balance.
• Time to Recharge: Enjoy 13 company holidays each year to rest, reset, and celebrate what matters most.
• Employee Discount**: 40% off almost all Thuma products.
• Cell Phone Stipend: $100 per month to support work-related phone use.
• Commute Reimbursement: Up to $150 per month for commuting to our office.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
• Some exclusions may apply
• Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

$80,000 - $95,000 a year

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.