Associate Store Leader, Nashville

On Ag; Nashville (TN); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k plan

Holiday pay

Product perks

Job summary

ON.com LLC in Nashville, TN seeks an Associate Store Leader to drive operations and elevate service to a premium brand standard. You will own floor management, lead and coach a high-performing team, manage stock, and translate Cloud CX principles into everyday guest interactions.

You will analyze daily KPIs, communicate merchandising topics, and champion professional development through training sessions, fostering trust and accountability across cross-functional partners.

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments in premium brands.
• Advanced problem-solving and systemic thinking to solve operational hurdles.
• Experience delivering technical or operational training and coaching to diverse teams.
• High emotional intelligence and ability to influence cross-functional stakeholders.

Responsibilities

• Own floor management and daily store operations with minimal guidance.
• Lead and coach the team on customer-centric service principles.
• Manage stock levels according to forecasts and coordinate merchandising topics.
• Analyze daily KPIs and implement behavior changes to improve store performance.
• Identify skill gaps and facilitate training for professional development.
• Drive store vision and foster trust and accountability across the team.

Skills

Retail leadership

Customer service

Training & coaching

Cross-functional collaboration

Emotional intelligence

Job description

In Short:As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.Your Mission:Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standardsLead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interactionManage stock levels according to business forecasts and proactively communicate merchandising topics across functional teamsAnalyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performanceIdentify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional developmentDrive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountabilityYour Story:You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brandsYou demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdlesYou are an expert facilitator with experience delivering technical or operational training and coaching to diverse team membersYou have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limitsYou communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholdersYour Team:Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.Total RewardsTypical cash compensation range for this position inclusive of base + bonus based on store performance: $81,000-85,500/yr.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, store closure on Christmas Day and New Year, and a plethora of product perks!