On Associate Store Leader, Nashville

On; Nashville (TN); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401k plan

11 US holidays

Product perks

Job summary

On is seeking an Associate Store Leader in Nashville to drive operational excellence and elevate the premium brand experience for fans. You will own floor management, coach the team, manage stock, and translate On's customer-centric approach into daily practice.

Reporting to the Store Leader, you will analyze daily KPIs, address performance gaps, and foster a culture of trust and accountability while delivering consistent service that reflects On's standards.

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments.
• Strong problem-solving abilities with systemic thinking.
• Experience delivering technical or operational training to diverse teams.
• Excellent communication and relationship-building skills.

Responsibilities

• Own floor management and daily store operations with minimal guidance.
• Lead and coach the team on customer-centricity and service excellence.
• Manage stock levels and coordinate merchandising topics across teams.
• Analyze KPIs and implement actionable changes to improve performance.
• Identify skill gaps and facilitate team training for development.

Skills

Retail leadership

Customer service

Problem-solving

Training delivery

Emotional intelligence

Job description

In Short:

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission:

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards


• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction


• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams


• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance


• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development


• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your Story:

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands


• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles


• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members


• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits


• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Your Team:

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

Total Rewards

Typical cash compensation range for this position inclusive of base + bonus based on store performance: $81,000-85,500/yr.

Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, store closure on Christmas Day and New Year, and a plethora of product perks!