Associate Specialist - Licensing

Acrisure; Grand Rapids (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Acrisure is seeking an Associate Specialist – Regulatory Affairs (Licensing) to support leadership in complex licensing initiatives, manage cross-functional projects, and drive process improvements. The role offers a strategic opportunity to influence efficiency and compliance across the organization.

The Licensing team collaborates with TPA, MGA, and reinsurance licensing activities while ensuring accuracy and timely execution.

Qualifications

• Bachelor’s Degree or higher in a related field or equivalent.
• Minimum two years of licensing support experience in a regulated industry.
• At least three years in a customer service or administrative role.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Familiarity with ServiceNow, Monday.com, and Power BI preferred.

Responsibilities

• Train and mentor staff on licensing processes, systems, and work items.
• Coordinate workflows across licensing functions (TPA, MGA, and reinsurance licensing).
• Monitor daily licensing operations for efficiency, accuracy, and procedures.
• Serve as the primary liaison between Licensing, agency partners, and licensed employees.
• Maintain confidentiality and safeguard sensitive information per regulatory requirements.
• Support licensing components of mergers and acquisitions and post-close integration.

Skills

Multitasking

Communication

Education

Bachelor’s Degree or higher in related field

Tools

ServiceNow

Monday.com

Power BI

Microsoft Office Suite

Job description

Associate Specialist – Regulatory Affairs - Licensing

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you. To fuel that growth, we have another exciting opportunity as a Regulatory Affairs Specialist - Licensing. In this role, you will support leadership in complex insurance licensing initiatives, manage cross-functional projects, and drive process improvements and procedural enhancements. This position offers a strategic opportunity to influence operational efficiency and strengthen compliance across the organization.

Responsibilities:

This role is part of the Licensing Team within the Regulatory Affairs department and plays a pivotal role in ensuring regulatory compliance while leading organization-wide improvements in licensing processes and operations. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and has a passion for learning new things and problem-solving. This role will have a solution-oriented mindset and an ability to drive the creation of new ways of working, while understanding best practices and risk mitigation. To perform this job successfully, an individual must be self-motivated, driven, and possess a high level of problem-solving creativity.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Responsibilities

• Train and mentor department staff on licensing processes, systems, and work items.
• Manage and coordinate workflows across assigned licensing functions, including TPA, MGA, and reinsurance licensing activities.
• Monitor and optimize daily licensing operations to ensure efficiency, accuracy, and adherence to established procedures.
• Serve as the primary liaison between the Licensing team, agency partners, and licensed employees.
• Maintain strict confidentiality and safeguard sensitive information in accordance with company standards and regulatory requirements.
• Support both individual and entity licensing processes, ensuring timely and compliant execution.
• Oversee and contribute to reporting and auditing activities to ensure licensing records are accurate, complete, and compliant.
• Assist with licensing-related components of mergers and acquisitions, including post-close integration activities.
• Provide comprehensive support to agents and carriers through clear, professional written and verbal communication.
• Maintain organized and up-to-date regulatory documentation in alignment with team standards and timelines.
• Contribute to the development, enhancement, and implementation of licensing processes to ensure compliance with state regulations and industry guidelines.
• Analyze and resolve complex or non-routine licensing issues, escalating as appropriate.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements

Education and Experience:

• Bachelor’s Degree or higher is preferred in Business Administration, Operations, Legal, Accounting, or related fields - or recognized equivalent in education and experience, required
• Minimum of two years of experience supporting licensing functions within a regulated industry is required, with a preference for insurance or financial services experience.
• At least three years of experience in a customer service role and/or administrative role is required
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
• Proven experience with ServiceNow, Monday.com, and Power BI preferred
• Familiarity with automation technologies is a plus

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents:

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.