Entry-Level Technical Consultant

Tenon; Indianapolis (IN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equal opportunity employer

Diversity valued at Tenon

Job summary

Tenon is seeking an Associate Technical Consultant to implement, configure, and support ServiceNow within customer environments. The role targets candidates early in their ServiceNow or SaaS implementation careers who want to build deep platform expertise while working directly with customers.

You will install and configure scoped ServiceNow applications, develop reports and dashboards, and create data loads. Excellent communication with non-technical stakeholders is essential to success.

Qualifications

• 1+ years of IT/Software Engineering experience or related field.
• Prior customer-facing role experience such as implementation consultant or technical consultant.
• Clear communication of technical concepts to non-technical stakeholders.
• Ability to manage customer expectations and drive adoption.

Responsibilities

• Install, configure, and troubleshoot ServiceNow applications and modules.
• Create and maintain reports, dashboards, and data loads (import sets, data sources, transform maps).
• Collaborate with customers to ensure successful delivery outcomes.

Skills

Business Rules

Client Scripts

UI Policies

UI Actions

Access Control Lists

Dictionary Overrides

Reference Qualifiers

Flows

Flow Actions

Database Views

Dictionary Attributes

Views

Now Experience UI Framework

Marketing automation

CRM solutions

B2B SaaS

ServiceNow CSA/CIS/CAD

Tools

Now Experience UI Framework

Job description

Role Overview

The Associate Technical Consultant is a hands‑on, technical role focused on implementing, configuring, and supporting Tenon within customer ServiceNow instances. This role is ideal for someone early in their ServiceNow or SaaS implementation career who wants to build deep platform expertise while working directly with customers.

What You Will Do

Installing, configuring, and troubleshooting scoped ServiceNow applications, creating and maintaining custom reports, scheduled reports, and dashboards, developing import sets, data sources, transform maps for data loads and management.

Why It Might Be a Fit

1+ years of experience in Information Technology, Software Engineering, or a related field, prior experience in a customer-facing role, demonstrated ability to communicate technical concepts clearly to non-technical stakeholders.

Requirements

• 1+ years of experience in Information Technology, Software Engineering, or a related field
• Prior experience in a customer‑facing role such as implementation consultant, solutions engineer, technical consultant, or professional services
• Demonstrated ability to communicate technical concepts clearly to non‑technical stakeholders
• Ability to manage customer expectations, driving adoption, and ensuring successful delivery outcomes
• Must have working knowledge in creation/updating of Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists
• Experience in implementation and enhancement of modules like Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views
• Experience with Now Experience UI Framework is a plus
• Knowledge of marketing automation or CRM solutions is a plus
• Experience operating in a fast‑paced, deadline‑driven environment while managing multiple priorities
• Outstanding communication and customer relationship skills
• Excellent time management skills
• Experience in B2B SaaS is ideal
• ServiceNow CSA, CIS, or CAD certifications are a plus

Benefits

Annual salary $65k-$80k based on experience

Equal opportunity employer

Value diversity at the company