Associate Service Technician

TriMark USA, LLC; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Pet insurance

Legal insurance

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Job summary

TriMark USA, LLC is hiring an Associate Service Technician in Houston, TX. This in-office, full-time role focuses on basic installation, service, and repair of foodservice equipment at customer locations. The position offers an incentive plan and a path toward advancement as skills grow.

The ideal candidate has at least 1 year in a service role, is willing to learn, and may hold EPA Level 1 & 2 certifications. A background check is required after offer acceptance.

Qualifications

• At least 1 year in a service–related role (plumbing, automotive, electrical) or similar.
• EPA Level 1 & 2 certifications preferred; universal a plus.
• Ability to pass a background check after offer.

Responsibilities

• Install, service, and repair food service equipment at customer sites.
• Diagnose and troubleshoot technical issues reported by clients.
• Learn and apply technical knowledge to resolve problems efficiently.
• Maintain records of service activities, parts used, and resolutions.
• Participate in training to enhance skills and stay updated on industry trends.

Skills

Customer service

Problem solving

Detail oriented

Effective communication

Teamwork

Education

EPA Certifications Level 1 & 2

Job description

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

TriMark is GROWING its Service Team!

POSITION SUMMARY:

• The Associate Service Technician reports to the Service Supervisor
• Located in Houston, TX
• Full-Time
• In Office

The Associate Service Technician is responsible for basic-level service, repair, and installation of foodservice equipment at a customer’s location. This opportunity offers an incentive plan, compensation paid from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Service Technician and eventually a Senior Service Technician position. This entry-level position is designed for individuals with a willingness to learn, and a desire to develop a rewarding career in the food service and equipment industry.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Technician Support:
  • Conduct installation, servicing, and repair of food service equipment
  • Assist in diagnosing and troubleshooting technical issues reported by clients.
  • Learn and apply technical knowledge to resolve problems efficiently.
• Equipment Maintenance:
  • Run mechanical and electrical troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  • Inspect food service equipment for the purpose of ensuring safety
  • Request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation
  • Identify necessary repairs and provide ongoing preventative maintenance
• Customer Interaction:
  • Interact with clients in a professional and courteous manner.
  • Provide clear and concise explanations of technical issues and solutions.
• Documentation:
  • Maintain accurate records of service activities, including work performed, parts used, and resolutions applied.
  • Complete service reports and submit them in a timely manner.
• Training and Development:
  • Participate in training programs to enhance technical skills and knowledge.Stay updated on industry trends and new technologies.
• Collaboration:
  • Work collaboratively with other team members and departments to ensure seamless service delivery.
  • Seek guidance from experienced technicians to enhance learning.
• Safety Compliance:
  • Adhere to all safety protocols and guidelines during service activities.
  • Report any safety concerns or incidents promptly.

COMPETENCIES:

• Ability to use field automation systems, (Tablets, cell phone, etc.)
• Detail-oriented with excellent problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to follow instructions and work collaboratively within a team.
• Commitment to delivering high-quality service.

QUALIFICATIONS & EXPERIENCE:

• At least 1 year of experience in a service-related role, (Plumbing, Automotive, Electrical) or equivalent military or practical experience.
• EPA certifications of Level 1 & 2 preferred; universal a plus
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.