Associate/Senior Associate, Business Analyst, Business Consulting

Ernst & Young Advisory Services Sdn Bhd; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Ernst & Young is seeking a Business Analyst focused on CRM platforms to enhance customer experiences. The role involves collaborating with cross-functional teams to define business requirements and improve CRM systems, requiring a bachelor's degree and relevant experience in business analysis.

Benefits

Continuous learning

Flexible working arrangements

Transformative leadership

Diverse and inclusive culture

Qualifications

• Minimum of 2 years of experience as Business Analyst.
• Strong understanding of CRM processes and platforms.
• A passion for continuous improvement and innovation.

Responsibilities

• Collaborate with cross-functional teams to gather business requirements.
• Analyze and optimize CRM systems to enhance customer experience.
• Provide actionable insights through detailed reports and dashboards.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Information Technology, Business Administration, or a related field

Tools

CRM platforms

Job description

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Location:

Other locations: Primary Location Only

Date: May 25, 2025

Requisition ID: 1541464

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together. We’re all in, are you? Join EY and shape your future with confidence.

The Opportunity

We are looking for a Business Analyst, with strong background in CRM platforms, with a focus on analyzing business processes and translating them into system requirements. The Business Analyst will work closely with stakeholders across the organization to optimize and enhance our use of CRM systems to enhance customer experiences.

Key Responsibilities:

• Collaborate with cross-functional teams to gather and define business requirements
• Analyze and optimize CRM systems to enhance customer experience
• Develop and implement data-driven strategies to improve customer engagement
• Provide actionable insights through detailed reports and dashboards
  Document business processes, system configurations, and user guides.
• Conduct business process reviews to identify areas for improvement

To qualify for the role, you will need:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum of 2 years of experience as Business Analyst roles
• Strong understanding of CRM processes and platforms
• Excellent analytical and problem-solving skills, with the ability to understand complex business processes and technical environments.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• A passion for continuous improvement and innovation

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance.We are committed to being an inclusive employer and are happy to consider flexible working arrangements.Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. All in to shape the future with confidence.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.