Associate, Salesforce Administrator

Oneenergy, Inc.; Seattle (WA); On-site; USD 90,000 - 105,000; Full time

Job summary

An innovative firm in the renewable energy sector is looking for an Associate Salesforce Administrator to enhance user support and develop new functionalities within Salesforce. This role involves collaborating with the Salesforce Manager and Business Systems Analyst to improve user experience through effective case management and training documentation. The ideal candidate will possess strong relationship-building and analytical skills, with a proven ability to work independently and as part of a team. Join this dynamic company to contribute to impactful solar energy projects and drive positive change in the industry.

Benefits

Generous Paid Time Off (six weeks/year)

Volunteer Time Off Program

Comprehensive medical coverage

401(k) matching retirement plan

Life insurance

Wellness incentives

Qualifications

• 1-2 years of helpdesk or customer support experience required.
• Experience as a Salesforce administrator is essential.

Responsibilities

• Provide user support and maintain training documentation for Salesforce.
• Investigate and resolve issues submitted to the internal support desk.

Skills

Relationship-building skills

Analytical skills

Organizational skills

Problem-solving

Education

Helpdesk or customer support experience

Salesforce or other CRM administrator experience

Tools

Salesforce

CRM systems

Job description

Job Title: Associate, Salesforce Administrator

Department: Systems

Reports to: Salesforce Manager

Location: Seattle

FLSA Status: Exempt

Pay: $90,000 - $105,000 Annually

Company Overview:

OneEnergy’s mission is to make clean energy the #1 source of electricity for consumers and utilities. We develop solar energy projects across the United States in community solar, distributed generation, and large utility scale project segments. Our diverse project pipeline, multiple locations across the US, and unique multidisciplined team sets us apart. We are a dynamic and innovative renewable energy industry company dedicated to developing and deploying utility scale solar and community solar facilities. We are committed to excellence, collaboration, and driving positive change in our industry.

The Position:

OneEnergy is seeking an Associate, Salesforce Administrator to provide user support, maintain training documentation, and assist in the development of new functionality. This person will coordinate closely with the Salesforce Manager and Business Systems Analyst to identify ways to better support users through case management, training documentation, and system enhancements. This position will report to the Salesforce Manager.

Responsibilities:

• Investigate and resolve issues submitted to the internal support desk
• Create and maintain training documentation for Salesforce and related systems
• Identify and communicate patterns in support cases and assist in development of a roadmap for improvements
• Implement minor Salesforce configuration changes, including (but not limited to) fields, page layouts, and sharing settings
• Design, develop, maintain Salesforce reports & dashboards for end users within the company
• Lead virtual and in-person end user trainings

Knowledge, Skills, & Abilities:

• Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
• Ability to work with end users to understand questions or issues, develop solutions, and confirm those solutions meet end users’ needs
• Ability to analyze information and think systematically, with a focus on scalable and sustainable solutions
• Strong organizational skills and an attention to detail
• Works well independently and as part of a team

Qualifications:

• 1-2 years of helpdesk or customer support experience
• 1-2 years of Salesforce or other CRM administrator experience
• Experience supporting Salesforce Field Service is a plus
• A desire to gain a thorough understanding of the company’s business processes and industry at large
• Must have a “roll up your sleeves and let’s get the job done right” type attitude
• Demonstrated qualities of integrity, credibility, and professional responsibility
• A willingness to contribute to our culture which thrives on building trust and holding one another accountable

OneEnergy’s compensation packages are dependent on an array of factors including, but not limited to skill sets, experience and training, licensure and certifications, geographic location, and other organizational needs. We provide generous Paid Time Off (six weeks/year) and an impactful Volunteer Time Off Program. We also offer robust employee benefits including comprehensive medical coverage, 401(k) matching retirement plan, life insurance, wellness incentives, and more.

We recognize an equitable energy transition requires the participation of diverse communities, groups, and institutions. OneEnergy is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state, or local laws.