Associate Sales Support Engineer

Advanced Solutions International; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

Flexible Spending Account

Healthcare Savings Account

401k Retirement Plan with Discretional

Match

Opportunities for Professional Growth

Employee Assistance Program

Hybrid/Remote Work

Job summary

Advanced Solutions International in the United States is seeking an Associate Sales Support Engineer to assist the sales team across OpenWater, iMIS, TopClass, Clowder, and other ASI software solutions. You will help with demo preparation, answer product questions, and assist with RFP responses and proposals.

After training, you’ll conduct practice demos for partners, maintain demo scripts, and stay current on ASI products and sales policies to ensure excellent customer service.

Qualifications

• Bachelor's degree in a relevant field or related experience.
• Previous experience in sales support, customer service, or a similar role.

Responsibilities

• Collaborate with the sales team to support pre-sales activities, including demo preparation, product inquiries, and RFP responses.
• Assist with proposal development and other documentation-related tasks.
• Observe and learn demo techniques; support with master demo system and gradually take on more responsibilities.
• Conduct practice demos for partners after training to showcase OpenWater, ASI, and other products.
• Help create and maintain product demo videos, especially in the Consensus platform.
• Meet with clients and prospects to review specific product functionality questions.
• Maintain up-to-date knowledge of ASI products, sales policies, and procedures.

Skills

Communication skills

Presentation skills

Learn quickly

Organizational skills

Proactive mindset

Customer service experience

Education

Bachelor's degree in a relevant field

Job description

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions also includes the iMIS Engagement Management System, TopClass LMS, and the Clowder mobile app. Together, we help our clients achieve great things.

About our position

ASI is looking for a passionate and motivated Associate Sales Support Engineer to join our dynamic team. The Associate Sales Support Engineer is responsible for supporting ASI’s sales efforts to drive the business growth of OpenWater, iMIS, TopClass, Clowder, and other ASI software solutions. In this role, the Sales Support Engineer will collaborate closely with the sales support team to provide support in OpenWater pre-sales activities, including product demos, product fit evaluations, product discovery calls and other sales documentation to assist the sales operations.

What you’ll be doing

• Collaborate with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks.
• Observe and learn demo techniques and become familiar with the master demo system, gradually take on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
• After training, conduct practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of OpenWater software and all ASI’s products.
• Assist in the creation and maintenance of product demo videos especially in the Consensus platform.
• Meet with clients and prospects to review and discuss specific product functionality questions.
• Maintain demo scripts for OpenWater ASI software solutions as required.
• Maintain up-to-date knowledge of all of ASI’s products, sales policies, and procedures to ensure a high level of customer service.
• Perform other job-related duties that may be assigned from time to time.

What we want you to have

• Bachelor's degree in a relevant field or related experience
• Previous experience in sales support, customer service, or a similar role
• Strong communication and presentation skills.
• Ability to learn quickly and adapt to new technologies and products.
• Excellent organizational and time management abilities.
• A proactive mindset with a passion for contributing to team success.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation

Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $50,000 - $65,000. Compensation may vary for candidates in other locations within the United States.

Benefits

In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Employee Assistance Program
• Hybrid/Remote Work

ASI for All

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [e-mail] .