Associate Sales Representative- Lincoln, RI-1

Amica Mutual Insurance Company; Lincoln (RI); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company match

Paid vacation

Holidays

Sick time

Parental leave

Tuition reimbursement

Employee wellness

Job summary

Amica Mutual Insurance Company in Lincoln, RI, seeks a Call Center Sales/Customer Service Associate to handle inbound and outbound calls, assisting potential and existing clients with insurance inquiries and converting inquiries into sales. The role requires a high school diploma, strong communication, and customer service skills; prior sales is a plus.

Training includes obtaining a state license with ongoing education.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Inbound Calls: Answer incoming calls to assist potential and existing clients with their insurance inquiries.
• Outbound Calls: Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into sales.
• Phone Adherence: Adhere to Amica’s phone standards and protocols to ensure productivity and consistency in customer interactions.
• Activity Management: Document all sales activities in a timely and organized manner to ensure appropriate follow-up.
• Compliance and Education: Complete required continuing education to remain compliant with industry standards and regulations.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales experience

Communication skills

Computer skills

Insurance knowledge

Education

High school diploma or equivalent

Job description

Thank you for considering Amica as part of your career journey, where your future is our business.At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!”As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Location, is seeking a Position Title to join the team!ResponsibilitiesInbound Calls: Answer incoming calls to assist potential and existing clients with their insurance inquiries. Identify and address customer needs with available products.Outbound Calls: Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into salesPhone Adherence: Adhere to Amica’s phone standards and protocols to ensure productivity and consistency in customer interactionsActivity Management: Document all sales activities in a timely and organized manner to ensure appropriate follow-upCompliance and Education: Complete required continuing education to remain compliant with industry standards and regulationsObtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.Salary and Work ScheduleA starting annual salary of $48,298 ($23.22/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $60,477 annually ($29.08/hr).Our call center is open from 7:00 AM to 7:00 PM Monday through Friday, and until 6:00 PM on weekends.This position is scheduled for 40 hours a week with the following options:Sunday through ThursdayTuesday through SaturdayMonday through FridayThe training schedule will be Monday through Friday, 9:00 AM - 5:00 PM EST.Work from home may be available up to two days a week once trained to work independently.QualificationsHigh school diploma or equivalent education requiredPrevious customer service and sales experienceExcellent interpersonal and communication skillsComputer keyboard and processing skillsPrevious insurance background is a plus, but not requiredTotal RewardsMedical, dental, vision coverage for single or family, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observedSick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyAmica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.About AmicaAmica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the \"Is Amica hiring?\" section of our FAQ .