Associate Customer Care Rep- Orlando, FL

Amica Mutual Insurance Company; Orlando (FL); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

14 holidays observed

Sick time

401k with match

Success Sharing Plan

Parental bonding leave

Student loan repayment

Tuition reimbursement

Wellness reimbursement

Job summary

Amica Mutual Insurance Company is seeking a customer-focused representative to service policyholders by phone. This role involves high-volume calls, billing and policy changes, and building trust with customers in a supportive team environment.

The position offers a starting salary of $43,015 with potential to reach $49,683, a 37.5-hour workweek, and the possibility of occasional remote work up to two days per week after training.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and multitask to prioritize work.
• Assist customers with billing and policy changes over the phone.
• Gain customer trust by establishing and maintaining effective relationships.

Skills

Customer service

Sales experience

Communication skills

Telephone manners

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Thank you for considering Amica as part of your career journey, where your future is our business.At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.Job OverviewThis position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.ResponsibilitiesConduct professional telephone conversations to service customer accounts in a high call volume environmentProblem-solve and use time effectively to multitask and prioritize workAssist customers with various billing and policy change transactions over the phoneGain customer trust and respect by establishing and maintaining effective relationshipsDemonstrate a high standard of customer serviceCollaborate with others in a team settingSalary and Work ScheduleA starting annual salary of $43,015 ($22.06/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $49,683 annually ($25.48/hr).The 37.5 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.Work from home may be available up to two days a week once trained to work independentlyQualificationsHigh school diploma or equivalent education requiredPrevious customer service and sales experienceExcellent interpersonal and communication skillsComputer keyboard and processing skillsPrevious insurance background is a plus, but not requiredAfter hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)Total RewardsMedical, dental, vision coverage for single or family, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observedSick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyAmica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.About AmicaAmica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the \"Is Amica hiring?\" section of our FAQ .