Management Trainee: Associate SCS Team Manager - June 2027

Amica Mutual Insurance Company; Lincoln (RI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

Sick time

401k with company match

Parental leave

Tuition reimbursement

Job summary

Amica Mutual Insurance Company in Lincoln, RI is seeking an Associate SCS Team Manager as part of our Future Leaders Program. You will coach and lead a team of representatives to meet sales and service goals, while evaluating new-business applications and guiding development opportunities.

The role requires relocation across the U.S., strong leadership and communication, and a customer-service mindset. Join a long-standing mutual company with robust rewards and career growth.

Qualifications

• Bachelor’s degree, any major.
• Excellent written and verbal communication skills.
• Demonstrated customer service experience.
• Willingness and ability to relocate across the U.S.
• Strong interpersonal and leadership skills.
• Ability to identify, analyze and solve problems.

Responsibilities

• Coach and lead a team of representatives with varying levels of experience to meet sales and service goals.
• Evaluate new-business applications and complex files to determine acceptable insurance risks.
• Identify and implement motivational techniques to increase employee engagement.
• Conduct team and one-on-one meetings on a regular basis.
• Review representatives’ recorded calls to identify coaching and development opportunities.
• Work closely with representatives and customers to resolve inquiries related to sales and customer service.
• Oversee completion of incoming files to ensure proper handling.
• Update and train the team on job-related changes as needed.

Skills

Leadership

Communication

Customer service

Interpersonal skills

Problem solving

Relocation willingness

Education

Bachelor's degree, any major

Job description

Thank you for considering Amica as part of your career journey, where your future is our business.At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!”As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Location, is seeking a Position Title to join the team!Amica is searching for talented individuals for our Associate SCS Team Manager role in our countrywide branch offices as part of our Future Leaders Program. As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.Our Future Leaders Program begins with a paid hands-on training at our headquarters in Rhode Island, followed by personal mentorships and extensive professional growth opportunities.This position requires relocation to any of our 16 offices.**Availability is subject to business needs and location is determined during the training class.ResponsibilitiesCoach and lead a team of representatives with varying levels of experience to meet sales and service goals.Evaluate new-business applications and complex files to determine acceptable insurance risks.Identify and implement motivational techniques to increase employee engagement.Conduct team and one-on-one meetings on a regular basis.Review representatives’ recorded calls to identify coaching and development opportunities.Work closely with representatives and customers to resolve inquiries related to sales and customer service.Oversee completion of incoming files to ensure proper handling.Update and train the team on job-related changes as needed.QualificationsBachelor’s degree, any majorExcellent written and verbal communication skillsDemonstrated customer service experienceWillingness and ability to relocate across the U.S.Strong interpersonal and leadership skillsAbility to identify, analyze and solve problemsSalaryThe Associate Team Manager role has a starting salary of $60,000Office locations:Atlanta Regional (Duluth, GA)Central Massachusetts Office (Westborough, MA)Chicago Regional (Lisle, IL)Dallas Regional (Frisco, TX)Denver Regional (Lone Tree, CO)Hartford Regional (East Hartford, CT)Houston Regional (Sugar Land, TX)Orlando Regional (Orlando, FL)Phoenix Regional (Phoenix, AZ)Raleigh Regional (Raleigh, NC)Rhode Island Claims (Lincoln, RI)Rochester Regional (Fairport, NY)Total RewardsMedical, dental, vision coverage for single or family, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observedSick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyAmica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.About AmicaAmica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the \"Is Amica hiring?\" section of our FAQ .