Associate Revenue Cycle Analyst

adventhealth; Orlando (FL); On-site; USD 54,680 - 101,718; Full time

Job summary

AdventHealth in Orlando, FL is seeking an Epic Analyst to ensure software modifications and upgrades meet Epic specifications. You will document system upgrades, provide training, and troubleshoot issues within a 24/7 production environment.

The role requires Epic Certification or ability to certify within 3 months, strong communication skills, and the ability to manage multiple tasks under deadline pressure. Familiarity with HL7, APIs, and healthcare workflows is preferred.

Qualifications

• Epic Certification or ability to complete certification within 3 months of completing classes.
• Basic Microsoft suite of products.
• Demonstrated creative problem-solving approach and strong analytical skills.
• Must have strong written and verbal communication skills.
• Work with general guidance.
• Rapid learner.
• Ability to manage multiple tasks within deadline constraints.
• Basic knowledge of HL7 and API concepts and operating within an integrated healthcare applications environment.
• Knowledge of clinical/business/technical workflow (preferred).

Responsibilities

• Remains current on industry trends and vendor/application/system updates, ensuring that all software modifications/upgrades are working according to Epic specifications.
• Follows departmental standards for software configuration control, QA, and version releases; provides documentation on system upgrades and new releases of Epic applications; provides training if required.
• Troubleshoots issues or system deficiencies and initiates escalation procedures; provides recommendations for resolution of the problems found.
• Participates in multiple cross-functional projects; understands project planning and coordination methodologies using project management skills, tools, and lean methodologies.
• Actively participates in project, team, departmental, and other meetings; reports status updates, accomplishments, tasks, and barriers to the manager.
• Participates in on-call responsibilities in support of a 24/7 production systems environment; acts as the primary support contact for the application's end-users.
• Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in clinical documentation.
• Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings.

Skills

Epic Certification

Microsoft Suite

Creative problem solving

Written and verbal communication

Work with guidance

Rapid learner

Multitasking

HL7 and API concepts

Clinical/business/technical workflow

Education

Associate degree or equivalent in business/IS/healthcare

Job description

Position Overview

Schedule: Full time

Shift: Day (United States of America)

Address: 900 HOPE WAY, ALTAMONTE SPRINGS, FL 32714

Job Description

Remains current on industry trends and vendor/application/system updates, ensuring that all software modifications/upgrades are working according to Epic specifications. Follows departmental standards for software configuration control, quality assurance, and version releases; provides documentation on system upgrades and new releases of Epic applications; provides training if required. Troubleshoots issues or system deficiencies and initiates escalation procedures as required; provides recommendations for resolution of the problems found. Participates in multiple cross-functional projects; understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Actively participates in project, team, departmental, and other meetings as required; reports status updates, accomplishments, tasks, and any barriers to the manager. Participates in the on‑call responsibilities in support of a 24/7 production systems environment; acts as the primary support contact for the application's end‑users. Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in clinical documentation. Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings. Other duties as assigned.

Designs and develops test scripts and materials for end‑to‑end workflow testing; performs unit, system, and integration testing per standards, including negative and regression testing; documents outcomes. Develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system. Demonstrates basic functional knowledge of Epic, applicable third‑party solutions, and the Microsoft suite of products. Designs, builds, and configures within assigned Epic system modules and any supporting third‑party applications.

Knowledge, Skills, and Abilities

• Epic Certification or ability to complete certification within 3 months of completing classes [Required]
• Basic Microsoft suite of products [Required]
• Demonstrated creative problem‑solving approach and strong analytical skills [Required]
• Must have strong written and verbal communication skills [Required]
• Work with general guidance [Required]
• Rapid learner [Required]
• Ability to manage multiple tasks within deadline constraints [Required]
• Basic knowledge of HL7 and API concepts and operating within an integrated healthcare applications environment [Required]
• Knowledge of clinical/business/technical workflow [Preferred]

Education

• Associate college degree (AS, diploma, B.A., B.S. or commensurate experience) in a field of study such as business, IS, or a healthcare related [Preferred]

Field of Study

• Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations
• College Degree (AS, Diploma, B.A., B.S. or commensurate experience) in a field of study such as business, IS, or a healthcare related

Work Experience

• 1+ years of clinical, business or technical background [Preferred]
• EMR application/implementation experience [Preferred]
• Experience communicating complex technical concepts to a non‑technical audience [Required]

Additional Information

Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations [Required]

Licenses and Certifications

N/A

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$54,680.66 - $101,717.57

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at: https://info.flclearinghouse.com/

EEO Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.