Associate Renewals Manager

Workiva, Inc.; United States; Remote; USD 76,000 - 115,000; Full time

Job summary

Workiva, Inc. is seeking an Associate Renewals Manager to manage renewal opportunities and coordinate with Sales, Accounting, Legal, and Customer Success to preserve and grow subscriptions.

You will drive on-time renewals, analyze installed base data, and collaborate cross-functionally to resolve issues while delivering exceptional customer service throughout the quote-to-cash cycle. This role supports a flexible remote work arrangement in the United States.

Qualifications

• High school/secondary education required.
• At least 1 year of related experience in SaaS sales or renewals.

Responsibilities

• Support existing programs to maximize company revenue and resolve customer-related contract issues.
• Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva.
• Uncover accounts that may be at risk and develop plans to mitigate and bring them to closure.
• Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products.
• Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva's superior value proposition.
• Review and validate installed base reports.
• Collaborate with internal teams to gather information to pursue accounts for renewal.
• Maintain strong customer relationships to help grow the business.
• Update customer relationship management tools regularly and timely manner.
• Provide consistent and accurate forward-looking information through pipeline analysis.
• Plan and execute sales strategy with purposeful action to complete the sale and optimize profits.
• Prioritize selling activities and follow through in a timely fashion.
• Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services.

Skills

SaaS sales experience

Renewals management

Time management

Territory management

Remote work self-directed

Education

High school diploma

Associate's degree

Job description

Summary

The Associate Renewals Manager works directly with existing Workiva customers while building a book of business. The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle. You will bring effective time management skills to the role, and a growth attitude as you obtain mastery of coordinating, defining, and executing renewal strategies and messaging. You will build relationships with Sales, Accounting, Legal, and Customer Success in managing subscriptions and supporting Workiva's renewal strategy and process.

What You'll Do

• Support existing programs to maximize company revenue and resolve customer-related contract issues
• Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
• Uncover accounts that may be at risk and develop plans to mitigate and bring them to closure
• Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
• Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva's superior value proposition
• Review and validate installed base reports
• Collaborate with internal teams to gather information to pursue accounts for renewal
• Maintain strong customer relationships to help grow the business
• Update customer relationship management tools regularly and timely manner
• Provide consistent and accurate forward-looking information through pipeline analysis
• Plan and execute sales strategy with purposeful action to complete the sale and optimize profits
• Prioritize selling activities and follow through in a timely fashion
• Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services

What You'll Need

Minimum Qualifications

• High school/secondary school education
• 1 year of related experience in SaaS sales or renewals;

Preferred Qualifications

• Associate's degree
• Basic knowledge of accounting
• Basic knowledge of Software as a Service business model
• Ability to work from home and be self-directed; scheduling own appointments
• Excellent time management and territory management skills
• Force Management training is a plus

Travel Requirements & Working Conditions

• Up to 10% travel for internal meetings and trainings
• Reliable internet access for any period of time working remotely, not in a Workiva office

How You'll Be Rewarded

On Target Earnings (OTE) range in the US: 76,000.00 - 115,000.00 USD Annual

Eligible for commission based on sales performance

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you'll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you're energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we'd love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail].

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.