Associate Relationship Manager - Allstate Roadside

Allstate Northern Ireland Limited; Northern (KY); Hybrid; USD 91,000 - 154,000; Full time

Job summary

Allstate Roadside is seeking an Associate Relationship Manager to strengthen client partnerships, deliver insightful reporting, and coordinate cross-functional activities across internal teams. You will own smaller accounts, develop performance analytics, support onboarding, billing reviews, and contract renewals, while driving standardization and operational excellence.

The role emphasizes data-driven decision making, proactive communication, and a focus on client satisfaction to enable growth

Qualifications

• 2+ years of experience in account management or related fields with a focus on client relationships.
• Strong analytical capabilities to develop, interpret and present reporting and performance metrics.
• Ability to manage multiple priorities, coordinate complex initiatives, and deliver results in a fast-paced environment.
• Excellent communication and stakeholder management skills with the ability to influence across levels.

Responsibilities

• Support Relationship Managers in managing strategic client relationships and delivering exceptional service.
• May own and manage assigned smaller client accounts and relationships.
• Develop, analyze, and present operational and performance reporting to support customer and business objectives.
• Drive standardization and continuous improvement across account management processes and deliverables.
• Coordinate and manage escalations, ensuring timely resolution and effective stakeholder communication.
• Support billing reviews, onboarding activities, contract renewals, and governance requirements.
• Partner with internal teams to ensure operational alignment and contractual compliance.
• Identify trends, risks, and opportunities through data analysis and recommend actionable solutions.
• Foster collaboration across functional teams to improve efficiency and client outcomes.

Skills

Client Relationship Building

Continuous Improvement

Fostering Collaboration

Operational Performance

Process Improvements

Relationship Building

Relationship Management

Tools

Microsoft Office

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Allstate Roadside is part of The Allstate Corporation and provides roadside assistance services to millions of customers through Allstate and a wide range of partner organizations spanning multiple industries. Today, we serve more than 40 million customers across the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. The Associate Relationship Manager supports the Relationship Management team by strengthening client partnerships, delivering meaningful reporting and analytics, and serving as a key liaison across internal and external stakeholders. This role plays a critical part in driving consistency, standardization, and operational excellence across core account management functions, including performance reporting, escalation management, billing reviews, day to day account support, including support for client onboarding, contract renewals, and governance activities. Partnering closely with Relationship Managers, the Associate Relationship Manager helps optimize account performance, ensure adherence to contractual obligations, identify opportunities for process improvement, and enhance the overall client experience. Through data-driven insights, cross-functional collaboration, and disciplined operational execution, this role contributes to client retention, business growth, and long-term partnership success.

Key Responsibilities

• Support Relationship Managers in managing strategic client relationships and delivering exceptional service.
• May own and manage assigned smaller client accounts and relationships.
• Develop, analyze, and present operational and performance reporting to support customer and business objectives.
• Drive standardization and continuous improvement across account management processes and deliverables.
• Coordinate and manage escalations, ensuring timely resolution and effective stakeholder communication.
• Support billing reviews, account onboarding activities, contract renewals, and governance requirements.
• Partner with internal teams to ensure operational alignment, contractual compliance, and customer satisfaction.
• Identify trends, risks, and opportunities through data analysis and recommend actionable solutions.
• Foster collaboration across functional teams to improve efficiency, strengthen client outcomes, and support business growth.

Qualifications & Experience

2+ years of experience in account management, client relationship management, customer success, consulting, business operations, or a related field Demonstrated experience supporting strategic client relationships and partnering across cross-functional teams to drive business outcomes. Strong analytical skills with the ability to develop, interpret, and present reporting, performance metrics, and actionable business insights. Proven ability to manage multiple priorities, coordinate complex initiatives, and deliver results in a fast-paced environment. Excellent communication, stakeholder management, and relationship-building skills with the ability to influence and collaborate at all levels. Experience supporting operational processes such as performance reporting, escalation management, invoicing reviews, day-to-day account activities. Strong attention to detail with a focus on process standardization, continuous improvement, and operational excellence. Proficiency with reporting and analytics tools, Microsoft Office applications, and data-driven decision-making methodologies preferred.

Success Factors

The ideal candidate is a highly organized, relationship-focused professional with strong analytical and communication skills. They excel at managing multiple priorities, partnering across teams, turning data into actionable insights, and driving process improvements that enhance both client experience and operational performance.

Skills

• Client Relationship Building
• Continuous Improvement
• Fostering Collaboration
• Operational Performance
• Process Improvements
• Relationship Building
• Relationship Management

Compensation

Compensation offered for this role is 90,700.00 - 153,925.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

At Allstate, we work hard to help people live a good life every day.

Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.

We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent.

We want you to be our next great addition.