Associate Relationship Manager, Affluent Client Relationships

Standard Chartered; Illinois; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Wellbeing platform (Unmind)

Continuous learning culture

Job summary

Standard Chartered seeks a Wealth Relationship Manager to grow affluent client portfolios and deliver tailored investment and banking solutions. You will manage risk, advise on products, and drive AUM growth within Priority/International segments.

In a hybrid working model, you’ll service clients via calls and in-person meetings, coordinating with investment and credit specialists to meet targets and deliver high-touch wealth management.

Qualifications

• Minimum 2 years sales and client service experience in banking/financial services.
• Proven sales track record and ability to manage client relationships.
• Strong negotiation and problem-solving skills.
• Ability to work under pressure and adapt to diverse cultures/levels.

Responsibilities

• Develop and strengthen client relationships through effective sales, service, and relationship management for affluent priority clients.
• Build new and deepen existing client relationships through proactive sales and superior service.
• Generate new business opportunities by prospecting for investment, deposits, MGM, and credit leads/referrals.
• Provide professional investment advice and risk profiling for suitable solutions.
• Deliver holistic financial solutions and manage relationships with high-touch service.
• Offer timely information and support via phone, email, and other channels.
• Drive cross-selling of wealth and banking products to increase wallet share.
• Identify opportunities to cross-sell to non-wealth clients and upgrade them into affluent clients.
• Develop and execute plans to generate AUM, investment cash, MGM and credit leads with specialists.
• Drive client base growth through structured prospecting and referrals.
• Increase wallet share by winning business from competitors within the client portfolio.

Skills

Relationship management

Sales

Client service

Negotiation

Problem solving

Job description

Key Responsibilities

• Develop and strengthen client relationships through effective sales, service, and relationship management for affluent priority non-qualified clients with Assets Under Management (AUM) below the Jersey qualifying threshold, or as otherwise defined by the business. This will include managing an appropriate client portfolio, as well as delivering NNM and wealth targets, among other objectives.
• Build new and deepen existing client relationships through proactive sales, superior service, and disciplined relationship management.
• Generate new business opportunities by prospecting for investment, deposit, Member-Get-Member (MGM), and credit leads/referrals through servicing existing clients and other deepening initiatives.
• Provide professional investment advice and assistance on investment solutions, including conducting client risk profiling and recommending suitable financial products and services.
• Deliver holistic financial solutions tailored to portfolio clients’ needs and actively manage their relationships through personalised, high-touch service.
• Offer timely information and support to existing and prospective retail clients via phone, email, and other bank-approved communication channels.
• Drive cross-selling of wealth and banking products to increase wealth penetration within the existing affluent client base.
• Identify and convert opportunities to cross-sell wealth products to non-wealth clients, upgrading them into the affluent priority segment next tier of client continuum.
• Develop and execute a clear relationship strategy to acquire new and deepen existing Priority and International client relationships, aligned to segment objectives.
• Create and implement plans to generate investment AUM, investment cash, MGM and credit leads/referrals from existing clients and deepening initiatives, in partnership with investment and credit specialists.
• Drive client base growth through structured prospecting, including branch, client, cross segment and third party referrals.
• Increase wallet share by proactively identifying and winning business from competitors within the existing client portfolio.
• Plan and support the delivery of profitable growth, with a strong focus on building sustainable Assets Under Management (AUM).
• Ensure the delivery of consistently high-quality service to achieve a market leading client experience.

Qualifications

Strong knowledge of:

• wealth management products and related process.
• credit products and related processes.
• banking products and related processes.
• client due diligence process
• financial crime and compliance policies
• market news and SC Bank house views
• banking practices and associated regulatory requirements
• how the global financial and investment markets operate.

Experience

• Minimum of 2 years sales and client service experience, preferably gained in the banking and financial services industry e.g. bank or investment office, fund manager, private banker etc. and be able to demonstrate a proven sales track record.
• Relationship Management skills for both internal external clients, social skills with people at a variety of levels and degrees of familiarity.
• Sensitive and able to adapt to differing situations/cultures/levels.
• Ability to work under pressure, within tight timeframes and as a team player.
• Good at negotiation skills, problem solving skills and able to deal with complex client instructions via phone, fax, letter, secure message within delegations and limits

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.