Associate Registrar, Instructional Support

Columbia University in the City of New York; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Columbia University in the City of New York seeks an Associate Registrar, Instructional Support, to design and implement policies interfacing with the University Registrar for the School of Professional Studies (SPS). The role anchors instructional support across SPS programs and maintains relationships with CU schools and central administration.

Responsibilities include supervising room scheduling, coordinating course/exam processes, and ensuring data accuracy in the Courses Management system.

Qualifications

• Bachelor's degree and 5–7 years of related experience.
• Strong interpersonal, oral, and written communication skills.
• Data reporting, data management, and experience with database systems are required.

Responsibilities

• Collaborate with SPS Instructional Support to provide comprehensive registrar support for all academic programs.
• Identify instructional needs and communicate deadlines to faculty (grade submissions, academic calendar).
• Establish and steward relationships with other Columbia University schools to share space.
• Ensure consistency of instructional support across schools involved in joint programming with SPS.
• Interface with the University Registrar, central administration, and SPS offices for support.

Skills

Interpersonal skills

Communication

Project management

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Position Summary

Reporting to the Deputy University Registrar, the Associate Registrar, Instructional Support, designs the strategy for and ensures appropriate interfacing with the University Registrar in support of the School of Professional Studies (SPS) academic programs, with a clear understanding of the dual demands of academic mission and institutional service. This role creates and carries out official policies and procedures of the University Registrar, interfaces with other departments within SPS and throughout the University, and participates in related projects as needed.

Responsibilities

Collaborate with SPS Instructional Support to Provide Comprehensive Registrar Support for All Academic Programs

• Work closely with the Associate Director of Program Planning and Policy to design and document policies and procedures for instructional support for program directors and faculty.
• Work with senior staff to identify and address instructional needs, such as classroom management and classroom reservations, and communicate pertinent deadlines to faculty (grade submissions, academic calendar).
• Establish and steward relationships with other Columbia University schools (Barnard, SIPA, Law, Business, etc.) for the purpose of obtaining and sharing space.
• Establish and steward institutional-level relationships with other CU schools to assess needs and ensure quality and consistency of instructional support across schools involved in joint programming with SPS.
• Establish and steward relationships with the University Registrar, central administration, and SPS administrative offices in support of the SPS Instructional Support team.

Collaborate with SPS Instructional Support to Ensure Effective Operational Support of Academic Programs

• In close collaboration with the Registrar's room scheduling team, supervise room scheduling, including electronic classrooms, for all classes.
• Evaluate and implement requests for room changes throughout the academic year, and develop new relationships with neighboring institutions to acquire additional space.
• Initiate communication for course and exam scheduling and other instructional processes in alignment with the Office of the Provost and the Office of the Registrar.
• Liaise with the Associate Dean of Academic Affairs in service of academic administration.
• Monitor and communicate University policies and developments regarding the learning management system and related technologies.
• Collaborate with the Associate Director of Instructional Support to ensure operational support for all SPS instruction.

Scheduling and Course Oversight

• Facilitate ongoing communication with SPS Academic Affairs, Program Directors, coordinators, faculty, and the Associate Dean of Students regarding course scheduling changes.
• Work closely with academic departments to ensure course data in the Courses Management system is accurate and up to date.

Other Duties

• Work with IT, faculty, and staff to ensure academic support systems fully support teaching faculty and students.
• Facilitate support and technical assistance for online courses.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree plus a minimum of five to seven years of related experience required.

Preferred Qualifications

• Experience with student information systems, learning management systems, and other University systems is highly desirable.

Other Requirements

• Clear understanding of the dual demands of academic mission and institutional service, plus excellent interpersonal, oral, and written communication skills.
• Ability to mediate problems among constituents.
• Proficiency using the full suite of Microsoft Office required.
• Demonstrated ability to work collaboratively as part of a team and take initiative to start and complete projects with minimum direction.
• Data reporting, data management, and experience with database systems required.
• Strong managerial and organizational skills, with the ability to prioritize and multi-task; must be a strategic thinker with an open, collaborative leadership style.
• Demonstrated passion for excellent customer service and commitment to exceptional quality. Evening and weekend work sometimes required.