Associate Quality Engineer - Personal Care

Medline Industries, Inc.; Northfield (MA); On-site; USD 68,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated quality support professional to enhance product quality standards and ensure compliance. In this role, you will investigate customer complaints, coordinate product inspections, and support the QA team in maintaining documentation. This exciting opportunity offers a chance to contribute to a global organization committed to quality and compliance. You'll be part of a dynamic team focused on continuous improvement and innovation, making a significant impact on product quality and customer satisfaction. If you are detail-oriented and passionate about quality assurance, this position is perfect for you.

Benefits

Health insurance

Life and disability coverage

401(k)

Paid time off

Continuing education & training

Growth opportunities

Qualifications

• Bachelor's degree in a technical field is required.
• Experience in problem-solving and organization is essential.

Responsibilities

• Investigate customer complaints and ensure timely resolution.
• Coordinate inspections of new products and maintain documentation.

Skills

Problem-solving

Detail-oriented

Organizational skills

MS Office Suite

Education

Bachelor's degree in Engineering

Bachelor's degree in Science

Bachelor's degree in Math

Job description

Job Summary

Responsible for providing basic quality support to the Division, including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

Job Description

Responsibilities:

1. Investigate customer/sales force complaints and ensure they are investigated accurately and closed in a timely manner.
2. Issue replacements, credits, or RGA's as required for complaint resolution. Notify sales reps/customers regarding investigation results.
3. Run complaint trend reports monthly or quarterly as per SOP.
4. Coordinate stock checks and rework of products in response to complaints.
5. Identify actions to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure implementation.
6. Coordinate or perform inspections of new products or products from new vendors at branches and factories.
7. Build and maintain product documentation (e.g., Device Master Records) in compliance with regulations to support Design Control and Risk Management activities.
8. Create and maintain inspection procedures.

Required Experience:

1. Typically requires a Bachelor's degree in Engineering, Science, Math, or related technical field.
2. Experience in processing relevant details, understanding their importance, and drawing clear conclusions.
3. Experience in prioritizing, organizing, and tracking details to meet multiple project deadlines.
4. Problem-solving experience, overcoming obstacles, and reaching positive solutions through systematic methods.
5. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
6. Position may require up to 10% travel.

Medline Industries, LP offers a competitive rewards package, continuing education & training, and growth opportunities within a global organization.

The anticipated salary range for this position is $68,640 - $99,320 annually. Actual salary varies based on location, education, experience, skills, and abilities. The role is bonus/incentive eligible. Medline will pay no less than the minimum wage or salary threshold.

Benefits include health insurance, life and disability coverage, 401(k), paid time off, and more for employees working 30+ hours/week. For less than 30 hours/week, benefits include 401(k), Employee Assistance Program, Employee Resource Groups, and Employee Service Corp.

We are committed to diversity and inclusion, valuing the differences of all employees. Learn more about our Diversity, Equity and Inclusion initiatives here.

Medline Industries, LP is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or other protected characteristics.