Associate Quality Engineer - Personal Care

Medline; Northfield (IL); On-site; USD 68,000 - 100,000; Full time

Job summary

An established industry player is seeking a quality support specialist to enhance product standards and ensure customer satisfaction. This role involves investigating complaints, coordinating product inspections, and maintaining compliance documentation. The ideal candidate will leverage their engineering or technical background to contribute to quality assurance processes while enjoying a competitive salary and comprehensive benefits. Join a company committed to diversity and inclusion, where your skills can make a significant impact in a global organization.

Benefits

Health insurance

401(k)

Paid time off

Life and disability coverage

Continuing education & training

Qualifications

• Bachelor's degree in a technical field is required.
• Experience in problem-solving and time management is essential.

Responsibilities

• Investigate customer complaints and ensure timely resolution.
• Coordinate inspections of new products and maintain documentation.

Skills

Problem-solving

Time management

Communication

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Science

Bachelor’s degree in Math

Tools

MS Office Suite

Job description

Job Summary

Responsible for providing basic quality support to the Division, including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

Job Description

Responsibilities:

1. Investigate customer/sales force complaints and ensure they are investigated accurately and closed in a reasonable timeframe.
2. Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding investigation results.
3. Run monthly or quarterly complaint trend reports per SOP.
4. Coordinate stock checks and rework of products as required in response to complaints.
5. Identify appropriate actions to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
6. Coordinate or perform inspections of new products or products from new vendors at branches and factories.
7. Build appropriate product documentation (e.g., Device Master Records) in compliance with applicable regulations to support Design Control and Risk Management activities.
8. Create and maintain inspection procedures.

Required Experience:

1. Bachelor’s degree in Engineering, Science, Math, or related technical field.
2. Experience processing relevant details, understanding and prioritizing their importance, and drawing clear conclusions.
3. Experience using time management skills to prioritize, organize, and track details to meet multiple project deadlines.
4. Problem-solving experience, overcoming obstacles, and reaching positive solutions through systematic operations.
5. Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook).
6. Position may require up to 10% travel.

Medline Industries, LP offers a competitive total rewards package, continuing education & training, and growth potential within a global organization.

The anticipated salary range for this position: $68,640.00 - $99,320.00 annually.

The actual salary varies based on location, education, experience, skills, and abilities. The role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Benefits include health insurance, life and disability coverage, 401(k), paid time off, etc., for employees working 30 or more hours per week. For more benefits details, please click here. For roles with less than 30 hours/week, benefits include 401(k), Employee Assistance Program, Employee Resource Groups, and Employee Service Corp.

We are committed to diversity and inclusion, recognizing and respecting workplace differences. Learn more on our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or other protected characteristics.