Associate Quality Engineer - Laboratory

Medline; Northfield (IL); On-site; USD 68,000 - 100,000; Full time

Job summary

A leading healthcare company is seeking a Quality Support Specialist to provide essential quality support, including complaint investigations and product evaluations. The role involves generating reports, coordinating inspections, and ensuring compliance with quality standards. The ideal candidate will have a relevant bachelor's degree and strong problem-solving skills. Join a diverse team committed to quality and growth within a global organization.

Benefits

Health insurance

Life and disability coverage

401(k)

Paid time off

Qualifications

• Experience managing multiple projects with time management skills.
• Experience processing details and drawing clear conclusions.

Responsibilities

• Investigate customer complaints and ensure timely resolution.
• Generate complaint trend reports according to SOP.
• Coordinate inspections of new products from vendors.

Skills

Problem-solving

Time management

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Science

Bachelor’s degree in Math

Tools

MS Office Suite

Job description

Job Summary

Responsible for providing basic quality support to the Division, including complaint investigation, resolution, and reporting. Assist with routine product evaluations, establish basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

Job Description

Responsibilities:

1. Investigate customer/sales force complaints and ensure they are investigated accurately and closed within a reasonable timeframe.
2. Issue replacements, credits, or RGA’s as needed for complaint resolution. Notify sales reps/customers of investigation results.
3. Generate monthly or quarterly complaint trend reports according to SOP.
4. Coordinate stock checks and rework of products as required in response to complaints.
5. Identify actions to prevent further complaints, initiate manufacturing and supplier corrective action reports, and follow up to ensure corrective measures are implemented.
6. Coordinate or perform inspections of new products or products from new vendors at branches and factories.
7. Build appropriate product documentation (e.g., Device Master Records) in compliance with regulations to support Design Control and Risk Management activities.
8. Create and maintain inspection procedures.

Required Experience:

• Bachelor’s degree in Engineering, Science, Math, or related technical field.
• Experience processing details, understanding their importance, and drawing clear conclusions.
• Experience managing multiple projects with time management skills to meet deadlines.
• Problem-solving experience, overcoming obstacles, and reaching successful solutions through systematic methods.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Position may require up to 10% travel.

Medline Industries, LP offers a competitive rewards package, ongoing education & training, and growth potential within a global organization.

The salary range for this position is $68,640 - $99,320 annually, with actual compensation based on location, education, experience, skills, and abilities. The role is bonus and/or incentive eligible. Medline will adhere to minimum wage laws.

Benefits include health insurance, life and disability coverage, 401(k), paid time off, among others, for employees working 30+ hours/week. For less than 30 hours/week, benefits include 401(k) contributions and access to Employee Assistance Programs, Employee Resource Groups, and Employee Service Corps.

We are committed to diversity and inclusion, valuing the differences each individual brings to the workplace. Learn more on our Diversity, Equity, and Inclusion page here.

Medline Industries, LP is an equal opportunity employer, evaluating applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.