Associate Property Manager, Multifamily

Cushman & Wakefield; Portland (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Property Manager to maintain high service standards in a fast-paced environment. This role involves overseeing property operations, enhancing customer satisfaction, and leading a dynamic team. The ideal candidate will have a strong background in property management and excellent communication skills. Join a company that values its employees and offers a supportive work environment, where your contributions will directly impact the community's success and growth.

Qualifications

• 3+ years of Property Management experience required.
• 1+ years of Management experience preferred.

Responsibilities

• Oversee operations including maintenance, budgeting, and marketing.
• Provide superior customer service to enhance resident satisfaction.
• Supervise on-site team and ensure company policies are followed.

Skills

Effective communication skills

Customer service skills

Microsoft Office Suite

Bookkeeping skills

Sales skills

Education

Bachelor’s Degree

High School Diploma or equivalent

Tools

Standard office equipment

Job description

Job Title

Associate Property Manager, Multifamily Rockwood Building (https://www.rockwoodbuilding-housing.com/)

Job Description Summary

Associate Property Managers are responsible for maintaining our communities to a market ready standard, ensuring high level of service at all times. Associate Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.

Job Description

ESSENTIAL JOB DUTIES:

• Assisting the Regional Property Manager with the overall operations of the building.
• Ensuring the smooth running of our community in a fast-paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion to completion to company standards.
• Track and evaluate advertising, and all client traffic.
• Leading by example, Instilling, maintaining, and modeling the Cushman & Wakefield mission to be the best national management company.
• Supervise day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company's standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES:

• Effective communication and customer service skills
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office, bookkeeping and sales skills and excellent oral and written communication skills
• Determine leasing opportunities of staff and work on goal setting; improving the performance of each staff member.
• Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team
• Perform any other related duties as required or assigned.

IMPORTANT EDUCATION

• Bachelor’s Degree preferred
• High School Diploma, GED, Technical or Vocational school required

IMPORTANT EXPERIENCE

• 3+ years of Property Management experience
• 1+ years of Management experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly required to walk, talk, and hear.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”