Associate Project Manager - Field Installations & Customer Success

KI; Green Bay (WI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Participation in ESOP

Health, Dental, & Vision Insurance

401(k) Plan with Company Match

Paid Vacation, Sick Days, & Holidays

Wellness Resources and on-site nurse

Onsite Cafe

Employee Product Discounts

Educational Reimbursement Program

Full Benefits Package

Job summary

KI Installation Services in Green Bay, WI seeks an Associate Project Manager to oversee furniture installation projects, warranty work, and field service activities. You will coordinate schedules, resources, and vendors to ensure on-time completion and customer satisfaction.

The role requires strong organization, attention to detail, and the ability to travel to customer sites throughout the year; a high school diploma is required, with Associate or Bachelor’s preferred.

Qualifications

• Requires 2+ years in installation coordination or field support.
• Strong organizational and troubleshooting skills.
• Proficient with Excel and ERP systems.
• Excellent communication and customer service mindset.

Responsibilities

• Support furniture installation and service projects from planning through completion.
• Coordinate schedules, resources, installers, and vendors to keep projects on track.
• Travel to customer sites to assist with installations and resolve field issues.
• Serve as a point of contact for customers, vendors, and internal teams.
• Review drawings and specifications to support accurate installations.
• Assist with project meetings, site visits, and installation planning activities.
• Conduct quality inspections and help identify and resolve installation deficiencies.
• Monitor project progress and communicate updates to stakeholders.
• Maintain project reports, documentation, and status updates.

Skills

Organizational skills

Attention to detail

Communication skills

Problem-solving

Customer-focused mindset

Multitasking

Travel willingness

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

ERP systems

Job description

KI Installation Services in Green Bay, WI seeks an Associate Project Manager to oversee furniture installation projects, warranty work, and field service activities. You will coordinate schedules, resources, and vendors to ensure on-time completion and customer satisfaction.

The role requires strong organization, attention to detail, and the ability to travel to customer sites throughout the year; a high school diploma is required, with Associate or Bachelor’s preferred.