Associate Project Manager

ABB; Florence (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hälsoförsäkring

Pension/401(k)

11 betalda helgdagar

Job summary

ABB:s Service Division söker en Associate Project Manager som ansvarar för intern och extern kundvård vid modernisering och orderhantering av reservdelar och fabriksorder. Du koordinerar processer och säkerställer helhetsägt ärende inom Electrification Services (ELSE) för att uppnå kundnöjdhet.

Du kommer att säkra kundnöjdhet genom effektiv hantering av produktionsorderlivscykeln och efterleveransen. Vi levererar värde och hög kvalitet som överträffar kundernas förväntningar i en arbetsmiljö som

Qualifications

• Kandidatexamen: kandidatexamen eller högre, eller motsvarande erfarenhet.
• Erfarenhet av kundtjänst eller projektledning föredras.
• Starka kommunikationsfärdigheter både muntligt och skriftligt.

Responsibilities

• Leda tvärfunktionella projektteam, säkra leveranser i tid och budget.
• Hantera omfattning, krav, risker och möjligheter i projektet.
• Fungera som primär länk mellan försäljning, kunder och interna intressenter.
• Överse projektstyrning från kontraktgranskning till slutförande.

Skills

Communication

Project coordination

Teamwork

Education

Bachelor’s degree or higher

Tools

SAP

Salesforce

Microsoft Office

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Sales Support Manager - Customer Support

__

The Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.

In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.

The work model for the role is: Onsite in Florence, SC

You will be mainly accountable for:

• Lead cross-functional project teams, ensuring successful execution, resource optimization, budget management, and on‑time delivery of customer orders.
• Manage project scope, contract requirements, risks, and opportunities while driving project plans that adapt to evolving customer needs.
• Serve as the primary liaison between sales, customers, and internal stakeholders, fostering strong communication and alignment throughout the project lifecycle.
• Oversee project governance from contract review through final customer acceptance and close‑out, ensuring compliance with company policies, quality standards, and contractual obligations.

Qualifications for the role:

• Bachelor’s degree with 2 years of experience, or associates with 4 years and HS with 6 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Experience in electrical industry or manufacturing a plus.
• Strong knowledge of SAP and Salesforce is a plus.
• Operates in a fast‑paced environment where critical decisions must be made quickly, and teamwork is essential.

More about us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI-Onsite

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

MyBenefitsABB.com

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

Är du redo att göra skillnad?