Associate Program Manager

BridgeTower Media; United States; On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Employer-funded health reimbursement (

Vision and dental insurance

Life/AD&D Insurance

Short & Long-Term Disability

Employee Assistance Program

Unlimited PTO

Sick Time

Tuition Assistance Program

401K with company match

Growth opportunities

Job summary

BridgeTower Media seeks an Associate Program Manager to coordinate cross-functional workstreams and manage project timelines for media, streaming, or digital content initiatives. You will bridge creative, technical, and business teams, set up programs, and keep customer data current.

You’ll help plan projects, maintain the ClickUp space, manage CRM records, and coordinate with partners on deliverables and handoffs while ensuring brand voice and data integrity.

Qualifications

• Experience coordinating programs, projects, or operations.
• Knowledge of project management tools (ClickUp or similar) and CRM systems.
• Strong spreadsheet skills for customer data and registration analysis.
• Clear written communication for weekly updates and partner coordination.
• Ability to manage multiple deadlines and programs simultaneously.
• Detail-oriented with a habit of checking work before release.
• Proactive about raising risks and pacing concerns early.
• Willing to help with customer data and routine web updates.
• Reliable home internet connection (50 Mbps up/10 Mbps down).
• WordPress experience preferred.

Responsibilities

• Assist in developing detailed project plans with scope and timelines.
• Ensure program websites are ready to launch and address gaps.
• Build and maintain ClickUp space with owners and due dates.
• Set up the program in the CRM and keep records accurate.
• Coordinate with program partners on deliverables and handoffs.
• Assist with customer data management in Excel and CRM.
• Own the program partner experience, managing inquiries and engagement.
• Assist with routine WordPress web updates.
• Identify risks, issues, dependencies, and escalation points.
• Draft status reports and simple forecasts for registrations.
• Improve tracking workflows and project guidelines for consistency.
• Establish effective communication to align priorities across teams.

Skills

Project coordination

Data management

Spreadsheet proficiency

Written communication

Deadline management

Attention to detail

Risk management

Customer service

Cross-team collaboration

Tools

ClickUp

CRM systems

WordPress

Job description

The Associate Program Manager (APM) reports to and works directly with the Program Manager to coordinate cross-functional workstreams, manage project timelines, and bridge the gap between creative, technical, and business teams for media, streaming, or digital content initiatives.

Objectives + Responsibilities:

You help the Program Manager set up programs, keep them on pace, and keep customer data and web pages current.

• Project Planning: Assist in developing detailed project plans that define scope, timelines, resource allocation, and success criteria to ensure clear and achievable objectives
• Confirm each program website is ready to launch, and address gaps to get to readiness.
• Build and maintain the program's ClickUp space, with tasks, owners, and due dates.
• Set up the program in BCG’s CRM and keep its records accurate.
• Coordinate with program partners on deliverables, timelines, and handoffs.
• Assist with customer data management in Excel and BCG’s CRM.
• Own the program partner experience by managing inquiries and engagement ensuring brand voice, responsiveness, and connection.
• Assist with routine web page updates in WordPress.
• Identify operational risks, issues, dependencies, and key decision points; escalating concerns promptly and find and implement improvements to ensure proactive mitigation.
• Act as a point of contact for internal teams and program partners, using BCG’s policies to answer questions and resolve issues. Lead resolutions to complex disputes and policy exceptions.
• Draft status reports and summaries for the Program Manager and Program Partners, including simple forecasts of where registrations are headed.
• Help build and improve tracking workflows, risk checklists, and project guidelines so programs run consistently across teams.
• Establish and maintain effective communication channels to manage stakeholder expectations, align priorities, and foster strong collaborative relationships across teams.

Qualifications + Requirements:

You are organized, comfortable with data, and good at keeping several programs moving at once.

• Experience coordinating programs, projects, or operations.
• Working knowledge of project management tools (ClickUp or similar) and CRM systems.
• Strong spreadsheet skills, including managing customer data, analyzing registration data, and tracking pace against goals.
• Clear written communication for weekly updates and partner coordination.
• Ability to manage multiple deadlines and programs at the same time.
• Detail-oriented, with a habit of checking work before it goes out.
• Proactive about raising risks and pacing concerns early.
• Willing to help with customer data and routine web updates as needed.
• Reliable home internet connection with minimum 50mbps up/10mbps down.
• WordPress experience, preferred.

What does Best Companies Group offer?

• A competitive benefits package which includes Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) that provides employees with tax-free funds to help pay for individual health insurance premiums
• Robust supplementary options that include vision and dental
• Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages
• Employee Assistance Program
• Unlimited PTO **
• Sick Time
• Tuition Assistance Program
• 401K with a company match
• Growth opportunities to build your career

**As long as business needs are met*

Who is Best Companies Group?

Best Companies Group celebrates great companies across the country and globe by providing them a third-party, data-driven endorsement as a Best Place to Work. We also help all companies become a better workplace for their employees through insights, reporting, and strategies that can help create a Best Place to Work.

BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.