Associate Program Manager

Axos Bank; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Axos Bank seeks an Associate Program Manager to scale and optimize consumer deposit offerings. You will own end-to-end delivery of strategic initiatives, align stakeholders across Product, Operations, Marketing, Compliance, Risk, Technology and Customer Service, and drive measurable business impact.

You will translate objectives into roadmaps, develop dashboards with data teams, and monitor key metrics like deposit growth and customer onboarding.

Qualifications

• Bachelor's degree in a business-related field required.
• 3+ years in program management, business operations, or related field.
• Experience leading cross-functional initiatives and delivering results.
• Strong analytical and problem-solving skills.

Responsibilities

• Own end-to-end delivery of strategic initiatives across the Consumer Deposits business, from planning through execution and post-launch optimization.
• Define timelines, milestones, and success metrics while proactively managing risks and dependencies.
• Drive cross-functional alignment across Product, Operations, Marketing, Compliance, Risk, Technology, and Customer Service teams.
• Establish, monitor, and report on key business metrics including deposit growth, account acquisition, funding rates, and retention.
• Translate business objectives into actionable roadmaps to grow consumer deposit products and services.
• Identify opportunities to improve onboarding, funding processes, and customer experience.
• Support launches of new products, features, and enhancements with measurable impact.
• Continuously evaluate performance data and customer feedback to drive improvements.
• Develop business cases and ROI assessments to prioritize initiatives.
• Partner with data teams to develop dashboards and insights for visibility.

Skills

Cross-functional collaboration

Analytical thinking

Data-driven decision making

Communication and presentation

Project management

Education

Bachelor's degree in Business, Finance, Economics, Accounting, Management, or related field

Tools

SQL

Tableau / Power BI

Excel

Dashboards and reporting tools

Job description

Axos is seeking an Associate Program Manager to help scale and optimize Axos’ Consumer deposit offerings.

You’ll act as both operator and strategist, someone who can take a concept, build the plan, and drive it across the finish line while keeping stakeholders aligned and outcomes front and center.

Responsibilities:

• Own end-to-end delivery of strategic initiatives across the Consumer Deposits business, from initial planning through execution and post-launch optimization.
• Define project timelines, milestones, and success metrics while proactively managing risks, dependencies, and competing priorities.
• Drive cross-functional alignment across Product, Operations, Marketing, Compliance, Risk, Technology, and Customer Service teams to ensure successful execution.
• Establish, monitor, and report on key business metrics including deposit growth, account acquisition, funding rates, client engagement, retention, and operational efficiency.
• Translate business objectives into actionable roadmaps that support growth of consumer deposit products and services.
• Identify opportunities to improve client onboarding, account opening, funding processes, servicing workflows, and overall customer experience.
• Support launches of new products, features, and enhancements while ensuring operational readiness and measurable business impact.
• Continuously evaluate performance data, customer feedback, and operational trends to drive process improvements and business optimization.
• Analyze customer behavior, product usage, operational performance, and market trends to identify growth opportunities and potential risks.
• Develop business cases, financial analyses, and ROI assessments to support prioritization of strategic initiatives.
• Partner with data and analytics teams to develop dashboards, reporting, and insights that provide visibility into business performance.
• Deliver actionable recommendations that connect operational and business data to meaningful outcomes.
• Prepare and present concise updates to leadership regarding initiative progress, business performance, risks, and opportunities.
• Serve as a subject matter expert on consumer deposit products, customer journeys, operational processes, and related business drivers.
• Simplify complex business and operational concepts into clear recommendations that facilitate decision-making.
• Influence stakeholders across all levels through data-driven analysis, strong communication, and sound business judgment.

Qualifications:

• Bachelor's degree in Business, Finance, Economics, Accounting, Management, or a related field.
• 3+ years of experience in program management, business operations, product management, financial services, banking, consulting, or a related field.
• Experience leading cross-functional initiatives and delivering measurable business results.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working with business reporting, dashboards, KPIs, and performance metrics.
• Strong communication and presentation skills with the ability to influence stakeholders and senior leadership.
• Ability to manage multiple priorities in a fast-paced environment with a high degree of ownership and accountability.
• Banking, consumer deposits, payments, retail banking, or financial services experience preferred.