Associate Product Specialist - Brasseler Medical

Henry Schein Inc; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A world-class healthcare organization is looking for a team member to support product orders and issue resolution. This role involves data management, cross-department collaboration, and providing customer support while requiring strong analytical and communication skills. The ideal candidate will have 2 to 4 years of experience in a relevant field and a bachelor’s degree.

Benefits

Medical

Dental

Vision

401K with match

Paid Time Off

Parental Leave

Educational Benefits

Volunteer Opportunities

Qualifications

• 2 to 4 years of related professional experience.
• Knowledge of marketing and customer support practices.
• Experience in developing marketing and product requirements.

Responsibilities

• Maintain and update data for existing products.
• Collaborate with internal and external departments.
• Assist Marketing Manager with documentation.

Skills

Analytical skills

Communication

Project management

Organizational skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

Don’t just work somewhere, join Brasseler and be a valued team member of a world-class healthcare organization!

Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.

Our Philosophy:

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high-quality, clinician-endorsed, and innovative dental and medical instrumentation nationwide has spanned over 40 years. We have been offering a full range of products made in the USA since 1976, with many manufactured at our headquarters in Savannah, GA.

Explore our career opportunities below to learn more.

JOB OVERVIEW:

The incumbent must be able to function in a rapidly changing environment, take direction well, and prioritize multiple projects. They should actively gather information from various sources, process data, and communicate key learnings with recommendations to the Product Manager. This role supports customers and the field sales team for Revision product order and issue support. Strong analytical, planning, communication (both written and verbal), and diplomatic skills are essential for success.

KEY RESPONSIBILITIES:

• Maintain and update data for existing products.
• Support and update data for the new quoting tool.
• Collaborate with internal and external departments (Engineering, MSO, Purchasing, RA/QA, Sales) to represent the needs of the Brasseler Medical product line.
• Cross-train with team members and share responsibilities as needed.
• Update and maintain the ERP system for Brasseler Medical products.
• Assist the Marketing Manager in preparing and submitting product initiation, change, and discontinuation documentation, along with other control documents.
• Coordinate with Brasseler and MSO teams to develop a scalable loaner program, including processes for entry, shipping, and tracking returns of loaner equipment.
• Provide invoices to customers/distributors, process POs, and handle order entry, including working with sales leaders for accurate processing, shipping inventory and replacements, managing damaged returns, and shipping demo products.
• Offer customer product support and handle field sales inquiries professionally and promptly. Assist with internal product training as directed.

WORK EXPERIENCE:

• Understanding of industry practices.
• Typically 2 to 4 years of related professional experience.
• Project management experience preferred.
• Knowledge of marketing or customer support practices.

EDUCATION:

• Bachelor’s degree or equivalent work experience required.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Understanding of industry practices.
• Knowledge of Brasseler Medical’s product portfolio.
• Strong decision-making, planning, organizational, analysis, problem-solving, communication, presentation, interpersonal, and project management skills.
• Proficiency in Microsoft Office and current IT hardware and software.
• Ability to lead and participate in cross-functional teams.
• Experience in developing marketing and product requirements for hardware and software.
• Knowledge of the medical market is preferred.

TRAVEL / PHYSICAL DEMANDS:

• Travel less than 10%. Office environment.
• Requires sitting, standing, phone and computer work for extended periods. May need to lift/move up to 40 pounds. Vision abilities include close and distance vision, and focus adjustment.

Benefits include: Medical, Dental, Vision, 401K with match, Paid Time Off, Parental Leave, Income Protection, Work-Life Assistance, FSA, Educational Benefits, Scholarship Program, Volunteer Opportunities.

*Benefits vary by location or status.

Henry Schein is an Equal Opportunity Employer and does not discriminate based on race, color, religion, creed, national origin, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or other protected classes.