Associate Product Manager, ServiceNow Platform

Socket.dev; Little Rock (AR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Pet insurance

Job summary

Bank OZK is seeking a ServiceNow Product Manager to bridge business needs with platform capabilities within the ServiceNow ecosystem. You will translate requirements into epics and user stories, collaborate with developers and administrators, and drive governance, risk, and optimization efforts.

You will own backlog management, UAT coordination, and documentation, while aligning ITSM/ITOM/ITAM and CMDB practices with regulatory objectives and operational resilience.

Qualifications

• Bachelor's degree in information technology, business administration, computer science, information systems, or related field, or equivalent work experience, required.
• Minimum three (3) years of experience in product management, business analysis, platform management, technology governance, or related discipline, required.
• Minimum two (2) years of experience supporting or administering ServiceNow products and capabilities, required.
• Professional certification in ServiceNow, ITIL v4, ITIL v5, Agile, Scrum, Product Management, or related discipline, preferred.
• Experience with ServiceNow ITSM, ITAM, ITOM, CMDB, Performance Analytics, or Strategic Portfolio Management, preferred.

Responsibilities

• Translates business requirements into epics, user stories, acceptance criteria, and platform enhancements.
• Collaborates with ServiceNow management, developers, and administrators to ensure platform solutions meet business objectives and architectural standards.
• Monitors platform performance, adoption metrics, utilization trends, and customer satisfaction to identify opportunities for optimization.
• Ensures ServiceNow capabilities align with IT governance, operational resilience, asset management, cybersecurity, audit, and regulatory objectives.
• Creates process flows, workflow diagrams, gap analyses, knowledge articles, and solution documentation.
• Facilitates backlog grooming, sprint planning, sprint reviews, and retrospectives.
• Coordinates User Acceptance Testing (UAT), defect tracking, and validation activities.

Skills

Product management

Agile practices

ServiceNow

ITSM

ITIL knowledge

Communication

Facilitation

Data analysis

Education

Bachelor's degree or equivalent

Tools

ServiceNow Platform

Visio

Microsoft Office

Job description

Bank OZK is seeking a ServiceNow Product Manager to bridge business needs with platform capabilities within the ServiceNow ecosystem. You will translate requirements into epics and user stories, collaborate with developers and administrators, and drive governance, risk, and optimization efforts.

You will own backlog management, UAT coordination, and documentation, while aligning ITSM/ITOM/ITAM and CMDB practices with regulatory objectives and operational resilience.