Associate Product Manager (remote)

Cencora; Tredyffrin Township (Chester County); Remote; USD 70,000 - 90,000; Full time

Job summary

Cencora is seeking an Associate Product Manager to drive product innovation and customer satisfaction. This role involves collaborating across teams to analyze market trends, develop commercialization tools, and manage product roadmaps. Join us to make a meaningful impact in healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Professional Development

Qualifications

• Bachelor's degree preferred or four years equivalent healthcare experience.
• Operational program support experience for at least one year.

Responsibilities

• Supports Product Managers as a lead strategist for GPO products.
• Conducts market surveillance and engages with customers.
• Develops commercialization tools for new product features.

Skills

Customer Service

Strategic Thinking

Effective Communication

Project Leadership

Research

Education

Bachelor's Degree in business or healthcare-related field

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Profile Summary:

Under the general direction of the Sr. Director of Product Management, the Associate Product Manager (APM) provides subject matter expertise, market intelligence, and product planning support to maximize incremental revenue, adoption, and customer satisfaction for GPO product offerings. Working in a cross-business and technology team environment, the APM tracks and identifies relevant market trends, researches customer needs, and supports opportunities for innovation, growth, and expansion. The APM collaborates to develop tools required for product/service commercialization and assists the product management and training teams with messaging through the Sales, Launch, Implementation, and Operations cycles. The APM must communicate effectively with internal and external stakeholders to aid in implementing service offerings.

Primary Duties and Responsibilities:

1. Supports Product Managers as a lead strategist and subject matter expert for GPO products and services to both internal and external audiences.
2. Assists in understanding and monitoring market developments, industry trends, risks, and customer needs to guide strategic direction by conducting market surveillance and engaging with customers, prospects, and stakeholders.
3. Conducts competitive surveillance related to service lines to provide data for market segmentation and opportunity identification.
4. Helps develop commercialization tools such as sales materials, RFP language, pricing, implementation guides, SOPs, scripts, and training materials to support new product features and innovations.
5. Supports infusion of service line capabilities into business operations through UAT, staff training, troubleshooting, and adoption planning.
6. Gathers customer feedback to determine business cases and feasibility of product/service enhancements through user stories.
7. Manages product/service backlog and JIRA stories to drive the product roadmap.
8. Assists in managing vendors involved in service line operations, including business reviews and value mining.
9. Conducts research to evaluate, prioritize, and execute product development ideas.
10. Monitors key performance metrics to track success and identify improvement opportunities.
11. Delivers excellent customer service and manages internal client expectations.
12. Performs other duties as assigned.

Experience and Educational Requirements:

• Bachelor's Degree in business or healthcare-related field preferred, or four years of equivalent healthcare experience.

Minimum Skills, Knowledge, and Abilities:

• Excellent customer service skills.
• Operational program support experience for at least one year.
• Strategic thinking and business insight.
• Ability to construct accurate business cases.
• Effective communication, presentation, and training skills.
• Ability to prioritize and meet deadlines.
• Ability to work independently and in teams.
• Technical understanding and translation to operational processes.
• Project leadership and Microsoft Office proficiency.
• Quick learner and comprehensive researcher.
• Understanding of budgets and business concepts.

What Cencora Offers

We provide compensation, benefits, and resources that foster an inclusive culture and support your purpose-driven work. Our offerings include medical, dental, vision, wellness programs, support for families, training, professional development, mentorship, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora.

Employment Type

Full time

Equal Employment Opportunity

Cencora is committed to equal opportunity employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We also provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or [e-mail].

Affiliated Companies

AmerisourceBergen Services Corporation