Associate Product Manager - OMS & Gateway

FirstClose, Inc.; Austin (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

FirstClose, Inc. is seeking an Associate Product Manager to support the evolution of OMS/FirstClose One and Gateway platforms. You will translate provider and lender needs into clear requirements, assist with rule mapping, and maintain backlogs across OMS and Gateway while coordinating UAT and release communications.

The role emphasizes strong analytical skills, API familiarity, structured data handling, and effective stakeholder collaboration within a remote-friendly environment.

Qualifications

• 1–3 years of experience in SaaS product work or related domains.
• Strong analytical skills with the ability to map and optimize complex workflows.
• Solid understanding of APIs and structured data formats, and rules-based orchestration.

Responsibilities

• Translate provider, lender, and internal needs into requirements and user stories.
• Support design reviews for OMS workflows and provider flows.
• Assist PMs with rule mapping and backlog maintenance across OMS + Gateway.
• Coordinate UAT and produce release notes and guides for product enhancements.
• Track rollout tasks and communicate risks early.

Skills

SaaS product work

Analytical skills

APIs & data formats

Stakeholder management

Documentation

Tools

Jira

Agile processes

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Corporate Office, Austin, TX, US

Salary Range: $75,000.00 To $90,000.00 Annually

Reports to: Project Manager (OMS) and Project Manager (Gateway/FirstClose One)

Department: Product

Location: Remote

FirstClose is a leading provider of fintech solutions that streamline the home equity and mortgage lending process for banks, credit unions, and lenders nationwide. As we continue to expand and enhance our core products, we’re looking for the right candidate to help drive that growth.

As an Associate Product Manager, you will be responsible for supporting the evolution and adoption of FirstClose’s order management systems for third-party settlement and verification services (OMS/FirstClose One) and vendor marketplace platform (Gateway). Your work will involve managing complex provider integrations, lender workflows, and internal orchestration logic across the platforms.

Key Responsibilities:

Product Development

• Translate provider, lender, and internal needs into clear requirements and user stories.
• Support design reviews for OMS workflows, cascades, and Gateway provider flows.
• Assist PMs with rule mapping (eligibility, routing, valuation logic).
• Maintain shared backlogs across OMS + Gateway, ensuring clarity and prioritization.

Product Delivery

• Conduct User Acceptance Testing (UAT) and/or coordinate UAT with lenders, internal Ops, and providers.
• Create release notes, user guides and operational support documentation for product enhancements
• Support delivery of OMS migration waves (config, testing, readiness).
• Track rollout tasks, dependencies, and communicate risk early.

Product Support

• Triage provider-related issues (latency, data mismatch, SLA breaches).
• Reproduce and document defects for engineering.
• Support Ops, Support, and Implementation teams with issue analysis and configuration help.

Required Experience & Skills

• 1–3 years of experience in SaaS product work, business analysis/product ownership, provider integrations, fintech, or lending operations
• Strong analytical skills with the ability to map and optimize complex workflows
• Solid understanding of APIs, structured data formats, and rules-based orchestration
• Strong communication, documentation, and stakeholder management skills

Preferred Qualifications

• Proficiency with Atlassian Jira for backlog management and cross-team coordination
• Experience working on Agile product teams
• Experience with vendor performance management, including order-level audit and issue resolution
• Hands-on experience managing third‑party provider relationships and integration requirements
• Familiarity with billing workflows, reconciliation processes, and vendor invoicing models