Associate, Procurement Customer Service

BAYADA Home Health Care; Pennsauken Township (NJ); On-site; USD 39,743 - 46,356; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Vision, dental, and medical health plans

401k with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care is seeking an Associate to provide thorough responses to customer inquiries and assist with procurement activities. The role requires a four-year college degree and strong interpersonal and communication skills. You will maintain supplier relationships, manage inquiries related to order placement and logistics, and support the implementation of strategic sourcing objectives. This position offers competitive pay ranging from $28.85 to $33.65 per hour, along with comprehensive benefits.

Qualifications

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability.
• Solid written and verbal communication skills.
• Strong sense of professionalism and discretion.

Responsibilities

• Support logistics of events and small projects, ensuring timely delivery.
• Maintain customer relationships by responding promptly to inquiries and documentation.

Skills

Interpersonal skills

Written and verbal communication skills

Problem-solving

Understanding of supply chain management

Education

Four year college degree

Job description

POSITION SUMMARY

The Associate will be primarily responsible for providing prompt, thorough responses to customer inquiries and assist in the facilitation of support to service offices related to purchasing and their operations. This role will learn about the organization and assist in supplier relationships, supply transactions, preparing reports, spend analysis, presentations, and administrative and project support to the Procurement team.

MINIMUM QUALIFICATIONS

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree.
• Demonstrated record of strong interpersonal skills.
• Solid written and verbal communication skills.
• Strong sense of professionalism and discretion.
• Preferred knowledge of basic supply chain management.
• Understands and connects with the BAYADA Home Health Care culture.
• Able to problem-solve and identify effective solutions.

PRIMARY RESPONSIBILITIES

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures.
• Responsible for taking incoming calls and emails for customer inquiries related to order placement, confirmation and tracking, product issue, vendor expectations, inventory tracking, deviations from normal supply chain processes and emergent requests.
• Maintain customer relationship by prompt response to inquiries, follow up, documentation and proposed suggestions for improvements to customer experience.
• Learn the process of all procurement, fulfillment, and distribution activity related to service and support office operations.
• Support the processes that monitor and manage supplier relationships, performance oversight, and assist in the oversight of supplier performance metrics & system.
• Support the implementation of strategic sourcing objectives and supplier partnerships to ensure consistent quality of material and timely delivery, price savings, and overall supply chain improvements.
• Implement sourcing activities related to the purchase of materials or services.
• Support logistics of events and small projects, sourcing and ordering appropriate products and ensuring timely delivery.
• Monitor policies and procedures related to BAYADA support division or offices as it relates to procurement categories.
• Support supplier enablement activities within Workday, including the onboarding and setup of new suppliers, maintenance of supplier profiles, and coordination of supplier registration to ensure accurate and up-to-date records that support efficient procurement operations.
• Support supplier audits by collecting and reviewing relevant documentation, tracking audit findings, and following up on corrective actions. Assist in monitoring and enforcing Accounts Payable (AP) payment terms to ensure compliance with negotiated agreements and support timely and accurate invoice processing.
• Willingness and drive to learn Workday and assist in day-to-day order approval and management processes related to the program.
• Draft and distribute professional correspondence and announcements. Use good judgment and decision making on distribution and audiences.
• Support the process of goals setting and action planning related to procurement.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties, or as required or requested by supervisor.

BENEFITS & COMPENSATION

• Base Pay: $28.85 - $33.65 / hour depending on qualifications
• Bonus Opportunity
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.