Associate Practice Manager- Surgical Center

Sonobello; Orlando (FL); On-site; USD 35,101 - 43,876; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with matching

Paid Time Off and Holidays

Job summary

Sono Bello, located in Orlando, Florida, seeks an Associate PM to support the Practice Manager in delivering exceptional patient experiences at our cosmetic surgery center. You will assist in daily operations, ensure compliance with guidelines, and contribute to a positive team culture.

The role requires a BA/BS degree and strong communication, leadership, and problem-solving skills. A commitment to patient confidentiality and quality is essential. Full-time employees enjoy a competitive compensation package and comprehensive benefits.

Qualifications

• Experience in healthcare or a surgical facility environment.
• Ability to handle sensitive and confidential matters.
• Strong analytical skills.

Responsibilities

• Assist in overseeing daily business operations.
• Ensure adherence to policies and procedures.
• Engage with patients to enhance their experience.
• Support recruitment and onboarding processes.

Skills

Communication

Leadership

Problem-solving

Proficiency in MS Office

Education

BA/BS Degree or equivalent

Job description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures.

A career at Sono Bello means being part of a dynamic and high‑energy work environment where every team member can make a difference. We love what we do, and it shows. We are the national leader in providing cutting‑edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.

Associate PM assists the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the smooth and efficient operations of a Center’s daily business activities. The Associate PM partners with the Practice Manager to share in the responsibility for the performance and satisfaction of team members along with the delivery of business results within the center. The role is developmental, with the goal of becoming a fully qualified Practice Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee and support the day‑to‑day activities in an accredited out‑patient surgical facility, delivering the Sono Bello patient experience, efficiently running center operations, and building an outstanding team member culture.
• Fluency in and joint responsibility for the adherence to our policies, procedures, and AAAHC guidelines for operation.
• Engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs.
• Own and execute new initiatives, policies, products, and procedural changes/introductions launched through the National Support Center.
• Build and champion action and development plans across team members within the center to achieve company goals in a highly dynamic environment.
• Deliver an outstanding Center business scorecard with a deep understanding of the metrics and drivers of performance.
• Share responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the center, including but not limited to surgical note compliance, invoicing, bank deposits, payroll, logs, Patient Charts incidence reports, etc.
• Maintain proper security of in‑house medications as dictated by policy.
• Assure that the office’s physical facilities are properly maintained and in excellent condition for patients.
• Work with the National Support Facilities Team and Property Management to ensure Sono Bello’s facilities meet the appropriate standards.
• Ensure efficient and accurate clinician and front‑desk team member scheduling, with appropriate expertise across required technology platforms and tools.
• Provide coverage as needed for staff members in a back‑up capacity, across both front‑desk and clinical team members (understanding work activity limitations with required clinical licensing).
• Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during end of the month.
• Communicate with the governing body, executive management, surgeons, supporting functions and center employees through regular discussions, meetings, and visual demonstrations.
• Resolve issues in a real‑time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc.
• Facilitate and assure top‑quality communication among patients, surgeons, employees, and National Support staff.
• Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPAA compliance.
• Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records.
• Assure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards.
• Provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team.
• Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate Team Member Experience (TMX) lead prior to the new team members start date.
• Along with the PM, ensure timely and accurate performance reviews are completed and development plans and progressive discipline policies are consistently administered and enforced in partnership with HR.

ASSOCIATED PM assists the Practice Manager in the supervision of Team Members, including front desk, physicians, registered nurses, medical assistants, licensed practical nurses, and consultants. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

BA/BS Degree or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES

Possess experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes. Must be proficient with MS Office and can learn a variety of computer operating systems. Ability to handle sensitive and confidential matters in an appropriate way.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals. Ability to write reports, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to conduct analysis of data from differing data sources with the ability to infer and summarize results. Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

Requires using the telephone and computer while communicating with internal and external customers and vendors. While performing the duties of this job, the employee is regularly required to use hands or fingers to handle and type. Specific vision abilities required include close vision. Employee will sit for several hours each day but will also need mobility and ability to stand and walk for periods of time. Employee may need to lift up to 20 pounds on occasion.

WORK ENVIRONMENT

This position works in an office environment. The noise level in the work environment is usually quiet to moderate as compared to a private office with light traffic and computer printers. Must be able to travel 1–2 weeks per quarter to other Sono Bello offices.

Compensation

Range: $25.48 — $31.85 USD per hour.

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package

Medical, Dental, Vision, Life Insurance, 401(k), EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

For applicants located in CA: