Associate Pharmacy Care Coordinator - National Remote

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks an Associate Pharmacy Care Coordinator to support medication adherence and customer service in a remote setting. The role involves conducting calls, managing documentation, and assisting clinical staff. Ideal candidates will have experience in healthcare and strong communication skills, with opportunities for professional growth.

Benefits

Comprehensive benefits packages

Incentive programs

401k contributions

Qualifications

• High School Diploma/GED or higher.
• 6+ months of administrative support experience.
• 6+ months of experience in a pharmacy/medical/healthcare setting.

Responsibilities

• Conduct inbound and outbound calls for program requirements.
• Provide clerical and administrative support to clinical staff.
• Exhibit excellent phone and communication skills.

Skills

Customer service

Communication

Organization

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Associate Pharmacy Care Coordinator - National Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Hours: Monday – Friday, working an 8-hour shift during business hours of 8am – 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

1. Conduct inbound and outbound calls for program requirements, including medication adherence outreach, reminder calls, prescription refill calls, and provider follow-up in a call center environment.
2. Complete calls/assignments and ensure census management, productivity, weekly and monthly standards are met.
3. Exhibit excellent phone and communication skills while providing accurate information to customers.
4. Respond to escalated inquiries from all communication channels: task queues, portal, claim queue, documentation platform.
5. Review prescription claims documentation and maintain eligibility information confidentially.
6. Support internal staff and providers with Medicare drug-related issues; request additional information via correspondence to complete applications.
7. Provide clerical and administrative support to clinical staff and managers for studies, projects, and reports.
8. Adhere to schedule and quality metrics.
9. Offer excellent customer service as a resource to internal and external customers.
10. Participate in and contribute to pharmacy quality improvement initiatives.
11. Assist in training new hires and internal staff.
12. Attend required meetings and participate in committees as needed.
13. Demonstrate organizational, customer service, verbal, and written communication skills with patients, physicians, clinical staff, providers, and managers.
14. Maintain professionalism in conduct and appearance.
15. Maintain confidentiality of patient and coworker information.
16. Comply with organizational policies and ethical business practices.
17. Work independently with some supervision.
18. Adhere to all department policies and procedures.
19. Work any schedule between 8am-8pm CST with rotating Saturday shifts (9am-6pm CST) every 3-4 weeks.
20. Perform other duties as assigned.
21. Must reside in a location with access to UnitedHealth Group-approved high-speed internet or leverage existing service.

You'll be rewarded and recognized for your performance in an environment that challenges you and offers clear development opportunities.

Required Qualifications

• High School Diploma/GED or higher
• 6+ months of administrative support experience
• 6+ months of experience in a pharmacy/medical/healthcare setting
• 6+ months of call center experience
• 6+ months of medical terminology knowledge
• Proficiency with Microsoft Office (Word, Outlook)
• Ability to work an 8-hour shift between 8am-8pm CST, with possible future Saturday shifts
• Access to a dedicated, private work area with secure internet connection (if applicable)

Preferred Qualifications

• Certified or Registered Pharmacy Technician
• Certified Medical Assistant (training or certification)
• 2+ years in a pharmacy setting
• 2+ years in a physician’s clinic or hospital
• Bilingual in English/Spanish

Soft Skills

• Ability to handle escalated issues professionally
• Excellent organizational, customer service, and communication skills
• High professionalism in conduct and appearance
• Maintain strict confidentiality
• Compliance with organizational policies and ethical practices
• Ability to work independently with some supervision
• Adherence to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $16.00 to $28.85 per hour, based on full-time employment, experience, and other factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions. We consider qualified applicants regardless of arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance.

Application Deadline: This posting remains open for at least 2 business days or until a sufficient candidate pool is reached. The posting may be removed earlier due to volume of applications.

Our mission is to help people live healthier lives and improve the healthcare system for all. We are committed to equity, environmental responsibility, and addressing health disparities. UnitedHealth Group is an Equal Opportunity Employer and a drug-free workplace, requiring candidates to pass a drug test prior to employment.