Associate, People Services

Ciena Corporation; Baltimore (MD); On-site; USD 52,400 - 83,600; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(K) with company matching

Employee Stock Purchase Program

Job summary

A leading technology company in Baltimore is seeking an Associate, People Services to provide HR support, manage onboarding, and ensure compliance across the Americas. The ideal candidate will have a Bachelor's degree, experience in HR within a multinational context, and strong communication skills. With a culture prioritizing employee growth and engagement, this full-time role requires a proactive approach in ensuring positive employee experiences.

Qualifications

• Proven track record in a Human Resources role.
• Operational experience with ERP systems.
• Ability to interface effectively across all levels.

Responsibilities

• Provide HR support and consultation to employees and managers.
• Manage candidate and new hire experiences, including onboarding.
• Drive initiatives to enhance HR operations.

Skills

HR support

Communication skills

Detail-oriented

Proactive attitude

Education

Bachelor’s degree or equivalent experience

Tools

ERP systems (PeopleSoft, Oracle, SAP, Workday)

Job description

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Associate, People Services page is loaded## Associate, People Serviceslocations: Baltimoretime type: Full timeposted on: Publié aujourd'huijob requisition id: R029307As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.At Ciena, we are committed to delivering a positive employee experience and fostering a culture of excellence. As a key member of the North America People Connect team, this role is pivotal in ensuring seamless HR operations, employee engagement, and compliance across the Americas (US, Canada, and CALA). We are seeking a skilled and proactive HR professional who thrives in a dynamic and fast-paced environment. This role requires a presence onsite at the Ciena campus in Hanover, Maryland three days per week.**How You Will Contribute:*** Provide HR support and consultation to employees and managers on company policies, employee relations, annual programs, and employment law queries.* Partner with Centers of Excellence (Talent Acquisition, Legal, Compensation, Benefits, L&D, Global Mobility, HRIS, Internal Communications) to drive positive employee experience outcomes.* Manage seamless candidate and new hire experiences, including onboarding, background checks, and post-hire check-ins in collaboration with Talent Acquisition.* Coordinate with internal and external partners such as Payroll, Legal, Facilities, and IT to ensure smooth onboarding, separation, and other key actions.* Maintain accurate and compliant documentation and provide Workday support for employees and managers.* Participate in audits and ensure adherence to HR compliance standards.* Drive initiatives, recommend solutions, and implement processes to enhance HR operations and team engagement.**The Must Haves:*** Bachelor’s degree or equivalent experience.* Proven track record in a Human Resources role, ideally within a multinational company.* Operational experience with ERP systems such as PeopleSoft, Oracle, SAP, or Workday.* Strong communication skills with the ability to interface effectively across all levels of a global organization.* Professionalism, ethical judgment, and discretion in handling sensitive information.* Detail-oriented with a proactive, "can-do" attitude and the ability to manage multiple priorities.**Nice to Haves:*** Experience in developing and promoting self-service HR solutions (Tier 0).* Familiarity with HR compliance and audit processes.* Background in employee engagement initiatives.* Strong relationship-building skills with an international outlook.* Experience in driving process improvement and implementing new HR tools.* Knowledge of employment law across the Americas.* Ability to work collaboratively in a fast-paced environment.**Pay Range:** $52, 400 - $83, 600 USDPay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.