Associate Patient Services Specialist

Providence Health & Services; Santa Rosa (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

Providence Santa Rosa Memorial Hospital is seeking an Associate Patient Services Specialist in the Patient Access Unit in Santa Rosa, CA. This full-time role involves 8-hour day shifts and focuses on accurate patient registration and courteous service.

Responsibilities include collecting demographics, verifying insurance, obtaining authorizations, and collecting patient liability, while delivering professional, respectful care aligned with Providence's mission.

Qualifications

• 1 year of experience in a healthcare or customer service setting.
• Experience utilizing medical terminology in job setting.
• Coursework/Training and some college or certificate courses.
• Experience in hospital registration or healthcare setting.

Responsibilities

• Register patients and collect accurate demographic information.
• Verify insurance benefits and eligibility.
• Obtain authorization/precertification for services provided.
• Collect patient liability prior to or at time of service.
• Greet and serve patients in a professional, friendly manner.

Skills

Customer service

Education

Some college or certificate courses

Tools

Meditech/A4 system

Job description

Associate Patient Services Specialist in Patient Access Unit at Santa Rosa Memorial Hospital. This position is Full time and will work 8-hour Day Shifts.

Providence Santa Rosa Memorial Hospital

Providence Santa Rosa Memorial Hospital provides outstanding patient care, earning recognition from U.S. News & World Report as one of the Best Regional Hospitals in heart attack and heart failure care. Our hospital's commitment to excellence is also demonstrated through our receipt of Women's Choice award in comprehensive breast care for 10 years in a row.

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/precertification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner.

Providence caregivers are not simply valued - they're invaluable. Join our team at Santa Rosa Memorial Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of experience in a healthcare or customer service setting.

Preferred qualifications:

• Coursework/Training and Some college or certificate courses.
• Experience in hospital registration or healthcare setting.
• Experience utilizing medical terminology in job setting.
• Experience with Meditech/A4 system.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Fortuna, Healdsburg, Napa, Petaluma and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $27.11 - $36.17

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.