Supervisor Patient Access - ER Registration

Providence Health Plan Group; Santa Rosa, Northern (CA, KY); Hybrid; USD 46,000 - 70,000; Full time

Job summary

Providence Santa Rosa Memorial Hospital is seeking a Nurse Supervisor of Patient Access to oversee admission and registration processes at Santa Rosa Memorial Hospital. This full-time, day-shift role focuses on staffing, scheduling, and ensuring accurate patient information and prior authorization workflows.

The supervisor will guide staff across patient access and PBX policies, monitor productivity, and support financial counseling activities to optimize patient flow and satisfaction.

Qualifications

• Supervisory or leadership experience in a healthcare setting is preferred.
• Experience with admissions, bed reservations, and registration processes is expected.
• Understanding of prior authorization, insurance verification and financial counseling is beneficial.

Responsibilities

• Supervise and coordinate the Patient Access Department functions, including staffing and scheduling.
• Ensure accurate and timely admissions and registrations for patients.
• Oversee prior authorization, insurance verification and financial counseling activities.

Skills

Supervisory skills

Healthcare admissions

Policy development

Education

Business coursework

Medical terminology coursework

Job description

Description

Supervisor Patient Access at Santa Rosa Memorial Hospital. This position is Full time and will work 8-hour Day Shifts.

Providence Santa Rosa Memorial Hospital

Providence Santa Rosa Memorial Hospital provides outstanding patient care, earning recognition from U.S. News & World Report as one of the Best Regional Hospitals in heart attack and heart failure care. Our hospital's commitment to excellence is also demonstrated through our receipt of Women's Choice award in comprehensive breast care for 10 years in a row.

The Patient Access Supervisor is responsible for the accurate and timely admission process for patient's access to Santa Rosa Memorial Hospital. She/he is responsible for monitoring and supervision of the Patient Access Department functions including staffing and scheduling. She/he is responsible for the supervision of personnel assigned to these areas. She/he contributes to the development of patient access and PBX policies and procedures. She/he is responsible for monitoring productivity and accuracy of patient information. She/he is responsible for ensuring prior authorization, insurance verification and financial counseling activities.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Santa Rosa Memorial Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training: Courses in business or management.
• Coursework/Training: Courses in medical terminology.
• 3 years of experience in an acute health care setting which includes admissions, bed reservations, emergency and outpatient registration

Preferred Qualifications:

• 5 years in an acute health care setting which includes admissions, bed reservations, emergency and outpatient registration.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Fortuna, Healdsburg, Napa, Petaluma and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Position Details

• Requsition ID: 460723
• Company: Providence Jobs
• Job Category: Patient Access
• Job Function: Revenue Cycle
• Job Schedule: Full time
• Job Shift: Day
• Career Track: Leadership
• Department: 7820 ER REGISTRATION
• Address: CA Santa Rosa 1165 Montgomery Dr
• Work Location: Santa Rosa Memorial Hospital
• Workplace Type: On-site
• Pay Range: $33.23 - $50.84
• The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.