Associate Patient Care Coordinator

Optum; San Antonio (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life & AD&D

Job summary

Optum is a global health services company seeking an Associate Patient Care Coordinator in San Antonio, Texas. You will assist with patient registration, verify insurance, collect co-pays, and schedule appointments to ensure efficient patient care.

The role requires strong customer service, MS Office proficiency, and bilingual English/Spanish abilities, with opportunities for career growth and a comprehensive benefits package.

Qualifications

• Customer service experience in a healthcare setting or similar environment.
• Proficiency with MS Office and basic computer skills.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Greet patients, check in/out and verify demographics and insurance in IDX.
• Collect co-pays and adhere to cash handling policies.
• Schedule diagnostic and follow-up appointments and verify visit type.
• Maintain waiting room cleanliness and communicate with patients.
• Coordinate with back office to ensure smooth patient flow.
• Resolve service issues and escalate as needed.
• Assist team with duties including coverage in other areas.

Skills

Customer service

MS Office

Phone etiquette

Bilingual EN/ES

Education

High School Diploma/GED

CPR certification

Tools

Electronic Health Record (IDX)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Hours: Monday through Friday 8:00 am to 5:00pm

Location: 5340 Walzam Road Suite# 5340, San Antonio TX

Primary Responsibilities

• Provide exceptional service to all customers
• Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
• Collect appropriate co-pays and adhere to all cash handling policies
• Schedule appointments as necessary, verifying correct visit type and primary care provider
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success.

Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• CPR certified or able to obtain certification within 30 days of hire
• 1+ years of customer service experience
• Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)

Preferred Qualifications

• 1+ years of experience in a healthcare setting
• 1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
• Experience working with an electronic health record
• Medical office setting experience
• Knowledge/understanding of CPT/ICD-10 coding
• Knowledge of medical terminology
• Independent means of transportation during work hours for job related tasks
• Bilingual in Spanish/English

Soft Skills

• Ability to multi-task
• Excellent communication skills and phone etiquette

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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