Associate Patient Care Coordinator

UnitedHealth Group; Plainview (NY); On-site; Confidential; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental and vision insurance

401(k) savings plan

Education reimbursement

Employee discounts

Employee assistance program

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Plainview, NY. This role involves obtaining patient information, scheduling appointments, and working effectively within a healthcare team. You will manage administrative tasks and ensure excellent communication with patients and healthcare professionals.

This position requires a high school diploma and customer service experience. The role offers various benefits such as paid time off, medical plan options, and a 401(k) savings plan.

Qualifications

• 1+ years of customer service or healthcare-related experience.
• 1+ years of computer proficiency experience.
• Experience working in a medical front office is preferred.

Responsibilities

• Obtain accurate and updated patient information.
• Perform insurance verification on the date of service.
• Confirm and schedule appointments.
• Maintain and work the front desk efficiently.
• Ensure continuity of care through proper scheduling.

Skills

Customer service experience

Computer proficiency (Outlook, Excel, Word)

Ability to work under pressure

Organizational skills

Excellent communication skills

Education

High school diploma or GED

Tools

Electronic Health Record (EPIC)

Job description

Associate Patient Care Coordinator

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join our team in Plainview, NY. Optum is a clinician‑led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data, and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Schedule

Monday through Friday between 8:00 am and 8:00 pm. (Work one night per week until 8:00 pm) Two Saturdays per month between 8:00 am and 4:00 pm. This is a 37.5‑hour work week to be determined by the supervisor.

Location

146 Manetto Hill Rd, Suite 170, Plainview, NY 11803

Primary Responsibilities

• Obtain accurate and updated patient information, such as name, address, and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, fax, and maintain medical records
• Confirm and schedule appointments
• Answer inbound and outbound telephone calls promptly and courteously
• Follow payment security policy and procedures according to Optum Medical guidelines
• Maintain a work queue list and complete pending actions (e.g., referrals, scheduling appointments)
• Check in and check out patients
• Maintain and work the front desk in‑basket pool
• Perform referral documentation promptly
• Provide follow‑up services for patients (e.g., scheduling specialist appointments, follow‑up appointments) in a prompt and courteous manner
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in a high‑pace environment
• Ensure continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Perform other duties as assigned

Benefits

• Paid time off which you start to accrue with your first pay period plus 8 paid holidays
• Medical plan options along with participation in a health spending account or a health saving account
• Dental, vision, life & AD&D insurance along with short‑term and long‑term disability coverage
• 401(k) savings plan, employee stock purchase plan
• Education reimbursement
• Employee discounts
• Employee assistance program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)

Required Qualifications

• High school diploma or GED
• 1+ years of computer proficiency experience (multi‑tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience

Preferred Qualifications

• 1+ years of experience working in medical front office/urgent care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi‑task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, and ability to understand and interpret information from others

Compensation

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug Test

Candidates are required to pass a drug test before beginning employment.