Associate Patient Care Coordinator

Optum; Wantagh (NY); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Job summary

Optum NY/NJ is seeking an Associate Patient Care Coordinator in Wantagh, NY to support patient intake, appointment scheduling, and insurance verification. You will greet patients, assist with registrations, enter demographic and insurance data into Epic, and coordinate referrals.

The role emphasizes customer service, cross-training as a medical assistant, and adherence to Lean processes. Office hours span 7:00 am to 10:00 pm, with a 37.5-hour week, at the Wantagh site.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency experience (multi-monitor setup).
• 1+ years of customer service or healthcare related experience.

Responsibilities

• Greet patients, family members and guests.
• Assist patients with signing in and registering.
• Schedule appointments for new or established patients.
• Enter and scan patient demographics and insurance information into Epic.
• Verify insurance eligibility and benefits; inform patients of coverage.
• Coordinate follow-up care and referrals; obtain authorizations for tests.
• Cross-train as a medical assistant.

Skills

Bilingual English/Spanish

Customer service

Travel flexibility

Computer proficiency

Education

High School Diploma or GED

Tools

EPIC

Job description

paid time off, paid holidays, tuition reimbursement, 401(k)

United States, New York, Wantagh

Jul 30, 2026

O ptum NY/NJ, is seeking a Associate Patient Care Coordinator to join our team in Wantagh, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

Optum Pediatric Urgent Care of Wantagh, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule:

Office is openseven days a week. This role would consist of a 37.5-hour work week, between the hours of 7:00 am to 10:00 pm including holidays. The schedule will be determined by the supervisor upon hire. (tentative schedule Sunday 7:00 am to 10:00 pm, Monday 7:00 am to 3:00 pm, Wednesday 2:00 pm to 10:00pm and Friday 7:00 am to 3:00 pm)

Location:

1167 Wantagh Avenue, Wantagh, NY 11793

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Schedule appointments for new or established patients
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Obtain referrals
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Enters and scans patient's demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Ability to be cross trained as a medical assistant
• Enters and scans patient's demographic and insurance information into Epic
• Assists with other tasks as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma or GED

1+ years of computer proficiency experience (be able to work with multiple monitors at one time)

1+ years of customer service or healthcare related experience

Ability to travel to other offices if needed for coverage

Ability to be cross trained as a medical assistant

Preferred Qualifications:

1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Experience working with an electronic health record (EPIC)

Knowledge of Medical terms

Knowledge of insurance carriers and managed care plans

Bilingual English and Spanish

Soft Skills:

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.