Associate Patient Care Coordinator

Optum; Middlebury (CT); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum is seeking an Associate Patient Care Coordinator in Middlebury, CT. You will support front-desk operations, verify insurance, schedule appointments and help patients navigate intake and documentation, while protecting patient privacy.

The role requires excellent organizational skills and comfort with Medical Office software, including Athena EHR. A patient-focused team environment offers growth within a national health care organization.

Qualifications

• High School Diploma or GED.
• 1+ years of office experience, preferably in a mental health or medical setting.
• 6+ months of healthcare experience.
• Intermediate computer proficiency (Outlook, Excel, Word).

Responsibilities

• Greet patients and visitors promptly and courteously.
• Verify insurance details and register new patients.
• Answer calls, direct messages, and schedule appointments.
• Assist with new client paperwork and signatures.
• Process co-pays and ensure patient confidentiality.
• Maintain electronic health records (Athena) and document visits.

Skills

Microsoft Outlook

Excel

Word

HIPAA privacy

Education

High School Diploma or GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2384654)

Associate Patient Care Coordinator - 2384654

Optum is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

Tides of Mind Counseling, part of the Optum family of businesses, is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.

Schedule

40-hour work week Monday through Friday from 9am - 5pm EST The scheduled will be determined upon hire.

Primary Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Schedule appointments, take messages, and respond to the needs of patients and callers
• Assist with new clients (i.e., explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.)
• Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees Secure patient information and maintain patient confidentiality
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call
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• Ability to use an electronic health record (Athena)
• Effectively executes time management by notifying the provider team of the patient’s arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
• Completes clinic reports and administrative duties to ensure exceptional patient care.
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
• Opens or closes the clinic facility.
• Performs related work as required

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma or GED
• 1+ years of experience in an office environment, preferably a mental health or medical setting
• 6+ months of healthcare experience
• Intermediate computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)

Preferred Qualifications

• Basic understanding of medical terminology
• Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Proven ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff, both written and verbally
• Proven ability to accomplish multiple tasks in an environment with interruptions

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to work well under pressure in a fast-paced environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.