Associate Patient Care Coordinator

Optum; Las Vegas (NV); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking an Associate Patient Care Coordinator in Las Vegas to deliver excellent customer service, assist patients with check-in/out, and support the care team in daily operations. The role emphasizes accurate data in IDX, co-pay collection, and scheduling within a busy health care setting.

The position requires 1+ year of healthcare or customer service experience, good MS Office skills, and reliable transportation, with potential travel up to 10%.

Qualifications

• High School Diploma or GED required.
• 1+ years of healthcare or customer service experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide exceptional service to all customers.
• Greet patient and check in/out; verify demographics and insurance in IDX.
• Collect co-pays and follow cash handling policies.
• Schedule appointments and verify visit type and provider.
• Maintain waiting room cleanliness and communicate with patients.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and escalate to management or clinical staff.
• Assist coworkers and float to other areas as needed.
• Perform additional duties as assigned.

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule: Monday through Friday, 8-hour shifts between the hours of 6:30 am to 5:00pm. The supervisor will determine the schedule upon hire.
Location: 4750 W. Oakey Blvd. Las Vegas, NV 89012. Travel may be required up to 10% of the time for coverage and training at other locations.

Primary Responsibilities

• Provide exceptional service to all customers
• Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
• Collect appropriate co-pays and adhere to all cash handling policies
• Schedule appointments as necessary, verifying correct visit type and primary care provider
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Performs additional duties as assigned

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success.

Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

• High School Diploma/GED
• 1+ years of healthcare or customer service experience
• Intermediate level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
• Access to reliable transportation

Preferred Qualifications

• 1+ years of experience in a healthcare setting
• 1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
• Knowledge/understanding of CPT/ICD-10 coding
• Experience working with an electronic health record
• Medical office setting experience
• Knowledge of medical terminology
• Bilingual in Spanish/English

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED