Associate Patient Care Coordinator

Optum; Duncanville (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

8 Paid Holidays

Medical Plan options

Health Spending Account

Health Savings Account

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Short-term Disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator (WellMed) to greet patients, collect payments, and support intake and scheduling at our Duncanville, TX location. This role emphasizes accurate recordkeeping, efficient patient flow, and responsive service in a busy health-care setting.

The position offers full benefits and opportunities for training, with a schedule Monday–Friday 8am–5pm CST and potential travel for training as needed.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience.
• Strong communication skills in person and via phone.
• MS Office proficiency (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Greet patients and manage 20-minute wait times.
• Assist patient with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files / scans, prepares for schedule).
• Ensure all correspondence is scanned and/or filed in a timely manner.
• Process requests for medical records release and maintain logs.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator (WellMed) is responsible for greeting patients and collecting, recording, and balancing payments.

Schedule: Monday-Friday, 8am-5pm CST. Hours during training may vary.

Location: 544 E Wheatland Rd, Duncanville, TX. May be required to travel to Irving location for training.

Primary Responsibilities:

• Greet patients as they arrive and manages 20-minute wait time
• Assist patient with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issues receipts
• Process walk-in patients and visitors
• Answer phones and schedule appointments
• Manage medical records (maintains, files / scans, prepares for schedule)
• Ensure all correspondence is scanned and / or filed in a timely manner
• Process requests for medical records release and maintains appropriate logs

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service with strong communication skills both in person and via phone
• Intermediate level of proficiency with MS Office, including Word, Excel, PowerPoint, Outlook, etc

Preferred Qualifications:

• Healthcare or medical office experience
• 1+ years of experience with CPT and ICD-10 coding

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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