Associate Patient Call Representative - OPA MSO

SCA Health; Seattle (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with company match

Paid time off

Life and disability insurance

Job summary

A healthcare provider is seeking an Associate Patient Call Representative to join their team in Seattle. This entry-level position involves assisting patients via phone calls, resolving inquiries, and handling payments. Strong customer service skills, bilingual ability, and a high school diploma are preferred. The role offers a competitive hourly rate and comprehensive benefits.

Qualifications

• Strong customer service skills are preferred.
• Experience in A/R, billing, or insurance verification is a plus.
• Healthcare experience is desirable.

Responsibilities

• Take inbound and outbound calls from patients.
• Provide one-call resolution to patient inquiries.
• Follow up on patient voicemails within 24 hours.
• Educate patients on their Explanation of Benefits (EOB).
• Process payments and provide requested documentation.

Skills

Customer service experience

A/R and billing experience

Insurance verification experience

Bilingual

Education

High school diploma or GED

Job description

Overview

At SCA Health, we believe health care is about people—the patients we serve, the physicians we support and the teammates who push us forward. SCA Health is redefining specialty care as part of Optum, with a network spanning more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work supports physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

We are seeking an Associate Patient Call Representative - OPA MSO to join our team.

Responsibilities

• Take inbound calls from patients and make outbound calls to patients
• Provide one-call resolution to patient inquiries whenever possible and perform timely follow-up on inquiries requiring escalation or additional research
• Follow up on all patient voicemails within 24 hours
• Provide patient education regarding how to understand their Explanation of Benefits (EOB)
• Take payments from patients
• Provide requested documentation and records
• Consistently achieve defined metrics
• Read and understand contracts with Insurance companies
• Review and determine if an adjustment is required on an account
• Review and determine if a refund is required on an account
• Verify insurance
• Provide patient estimates
• Verify and update demographic information
• Research and locate missing payments
• Review clinical information to determine if a coding review is required

Qualifications

• High school diploma or GED required
• Strong customer service experience preferred
• A/R, billing, insurance verification or customer service experience preferred
• Healthcare experience preferred
• Bilingual preferred

Base pay range

$20.00/hr - $25.00/hr

Details

• Location: Redmond, WA
• Employment type: Full-time
• Seniority level: Entry level
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

Note: This description reflects the role as part of SCA Health. Benefits information includes medical, dental, vision coverage, 401k with company match, paid time off, life and disability insurance, and more. For full details, contact a recruiter.