Associate Patient Call Representative

SCA Health; United States; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off

Life and disability insurance

Job summary

A healthcare service provider in the United States seeks a Call Center Representative to interface with patients, resolving inquiries and collecting payments. The role requires customer service and healthcare billing experience, ideally with bilingual skills. Candidates must have at least a high school diploma. This position offers an hourly wage between USD $21.00 and USD $23.00, along with a comprehensive benefits package.

Qualifications

• High school diploma or GED is required.
• Strong customer service experience is necessary.
• Healthcare experience is required.

Responsibilities

• Interface with patients via inbound and outbound calls.
• Receive and/or collect payments and resolve issues.
• Provide patient education on their Explanation of Benefits.

Skills

Strong customer service experience

A/R, billing, insurance verification

Bilingual

Education

High school diploma or GED

Job description

Overview

At SCA Health, we believe health care is about people — the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient‑centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value‑based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it

Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words — they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well‑being, and financial future. Our offerings include medical, dental, and vision coverage, a 401(k) plan with company match, paid time off, life and disability insurance, and more. Please visit https://careers.sca.health/why-sca to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

• The work schedule is preferred to be Monday – Friday from 9 am – 5:30 pm EST.
• Interface with patients primarily via inbound and outbound calls to assist them with inquiries.
• Receive and/or collect payments and resolve issues either through a one‑call interaction or by escalation and follow‑up.
• Take inbound calls from patients and make outbound calls to patients.
• Provide one‑call resolution to patient inquiries whenever possible and perform timely follow‑up on inquiries requiring escalation or additional research.
• Follow up on all patient voicemails within 24 hours.
• Provide patient education regarding how to understand their Explanation of Benefits (EOB).
• Take payments from patients.
• Provide requested documentation and records.
• Consistently achieve defined metrics.
• Read and understand contracts with insurance companies.
• Review and determine if an adjustment is required on an account.
• Review and determine if a refund is required on an account.
• Verify insurance.
• Provide patient estimates.
• Verify and update demographic information.
• Research and locate missing payments.
• Review clinical information to determine if a coding review is required.

Qualifications

• High school diploma or GED required.
• Strong customer service experience required.
• A/R, billing, insurance verification or customer service experience required.
• Healthcare experience required.
• Bilingual preferred.

USD $21.00/Hr. USD $23.00/Hr.