Associate Patient Access Service Representative (Melville)

Northwell Health; Melville (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Northwell Health in Melville, NY seeks an Associate Patient Access Service Representative to assist in registration, insurance verification, scheduling, and billing for inpatient and outpatient access to medical services. The role emphasizes outreach to enroll eligible patients into Health Management programs, explaining benefits and coordinating enrollment to ensure care coordination.

Bilingual Spanish is highly preferred; a High School Diploma or equivalent is required, with an Associate

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience required.
• Bilingual Spanish, highly preferred.
• Associate Degree, preferred.
• Proficiency in electronic health records or CRM platforms, preferred.

Responsibilities

• Assist in pre-registration and registration; collect demographics and insurance data; obtain required signatures.
• Verify insurance coverage with carriers; obtain authorizations; document approvals/denials; collect payments; may perform billing tasks.

Skills

Bilingual Spanish

EHR/CRM platforms

Education

High School Diploma or equivalent

Associate Degree, preferred

Job description

Overview

Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. The APASR (Associate Patient Access Service Representatives) is responsible for engaging eligible patients/members and facilitating enrollment into Health Management programs through proactive outreach, education, and relationship building. This role focuses on identifying eligible individuals, explaining program benefits, and supporting the enrollment process to ensure patients receive appropriate care coordination services.

Responsibilities

• Assist in pre-registration and registration duties; obtain necessary demographic and insurance information and enter data into the computer system; obtain appropriate signatures on medical, legal and financial forms.
• Aid in verification of patient insurance coverage and other related data with third-party carriers for scheduled appointments or procedures; aid in obtaining patient’s insurance authorization required for services; document authorization approvals and denials in computer systems; collect money due from patients at time of service; may perform billing, receivable and related functions. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience required.
• Bilingual Spanish, highly preferred.
• Associate Degree, preferred.
• Proficiency in electronic health records or CRM platforms, preferred.

Compensation and Details

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).