Associate Ops Manager, Robot - DoorDash Dot

DoorDash; Utah; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Job summary

DoorDash Labs is hiring an Associate Operations Manager to lead a team focused on robotics solutions. The role is 100% in-office and in-field across the Greater Salt Lake Area with potential travel to new markets as needed.

You will report to the General Manager, ensuring efficient operation and maximum potential of the team while driving real-time processes and incident leadership. This position requires strong, clear communication and a relentless pursuit of 1% improvements daily.

Qualifications

• 6+ years of experience in operations or related field.
• Experience leading a team of 10-50.
• Deep experience in autonomous vehicles and/or robotics.
• Excellent written and spoken communication skills.
• An “And not Or” mentality balancing quantity and quality.
• Intrinsic motivation and ability to work independently.
• Belief in 1% better every day.

Responsibilities

• Rigorously track daily KPIs and coordinate with all operation areas to maximize output and supply availability.
• Establish relationships with the general manager, ops managers, and a co-located service team to motivate the group.
• Develop and refine daily/weekly real-time operation processes with leadership.
• Partner with cross-functional teams including remote support, TPM, facilities, and engineering to understand operations and resource allocation.
• Propose and implement creative operational solutions to complex technical problems.
• Provide onsite leadership for incident response when outcomes don’t meet expectations and guidance is needed.
• Navigate ambiguous situations to enable clear tactical and strategic decisions and push the program forward.

Skills

Leadership experience

Robotics/AV expertise

Operational excellence

Strong communication

Independent work

Continuous improvement

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

This role acts as an associate operations manager at DoorDash Labs. You will ensure that DoorDash Labs executes operations efficiently and maximizes operations to its full potential. You will report to the General Manager on our robotics team in our DoorDash Labs organization. You will be 100% in-office and in-field throughout the Greater Salt Lake Area with some limited travel potential to other new markets if the need arises.

You’re excited about this opportunity because you will…

• Rigorously tracking daily KPIs and work with all sides of our operations to maximize our output and commercial availability of supply

• Establish strong relationships and followership with the general manager, operations team managers and a co-located service team, motivating the whole team to work as one

• Incorporate, adopt and refine daily and weekly processes for the management of real-time operations, working closely with other leaders

• Build strong relationships with cross-functional partners, including remote assistance, technical program management, facilities, engineering and many other key stakeholders to provide an understanding of the current state of operations and resource allocation

• Contribute with creative operational solutions to complex and ambiguous technical problems, unlocking the next big autonomy bet

• Provide onsite leadership and expertise for incident response, in the case things don’t match expectations and need guidance and leadership

• Work effectively in gray space, bringing clarity to uncertainty, to enable tactical and strategic decision making and push the program forward!

We’re excited about you because you have…

• 6+ years of experience

• Experience with operational leadership of a team of 10-50

• Deep experience in autonomous vehicles and/or robotics

• Strong communication skills - you can concisely present complex ideas to subordinates, peers, cross-functional partners and senior leadership alike

• An “And not Or” mentality - both quantity and quality in our operations matter and we do not consider them contradictory

• Intrinsic motivation and confidence operating independently as well as with a team

• Belief in 1% better every day

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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