Operations Specialist, Labs

Socket.dev; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

DoorDash Labs is seeking individuals to join our drone delivery support teams in Charlotte, NC. You’ll help ensure safe, accurate ground operations for drone deliveries, prepare orders for pickup, and engage with merchants and local communities to build trust in new delivery technology.

Ideal candidates are energized by innovation, comfortable outdoors, and ready to learn and adapt in a fast-moving environment.

Qualifications

• Must have access to a reliable personal vehicle and a valid driver's license.
• Comfortable working outdoors in a fast-moving environment.
• Brand ambassador with professional presence.
• Willingness to learn and adapt.

Responsibilities

• Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.
• Pick up orders from merchants and prepare them carefully for delivery.
• Share feedback and ideas to help improve processes and reliability.
• Be a visible, professional presence in the community—answer questions and build trust in drone delivery.
• Stay adaptable and dependable in a fast-moving environment.
• Work closely with teammates to keep operations running smoothly.
• Communicate clearly and support a team culture built on accountability and respect.

Skills

Outdoor work

Customer interaction

Reliability

Willingness to learn

Driver's license

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

About the Role

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

You’re excited about this opportunity because you will…

Create an Impact:

• Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.
• Pick up orders from merchants and prepare them carefully for delivery—every detail matters.
• Share feedback and ideas to help improve processes and strengthen reliability.
• Be a visible, professional presence in the community—answering questions and helping build awareness and trust in drone delivery.
• Stay adaptable and dependable in a fast-moving environment.

Team Collaboration:

• Work closely with teammates to keep operations running smoothly.
• Communicate clearly and support a team culture built on accountability and respect.
• Build positive relationships with merchants and local partners.

Communication:

• Represent the program with professionalism in every interaction.
• Engage with customers, merchants, and community members in a friendly, informed, and respectful way.
• Share on-the-ground observations that help improve the service and strengthen community adoption.

We’re excited about you because…

• Comfortable working outdoors and energized by being part of something new and innovative.
• Ready to be a brand ambassador—representing the company well in interactions with merchants and customers.
• A positive, can-do attitude with a willingness to learn and adapt.
• Must have access to a reliable personal vehicle and a valid driver's license, as the role requires traveling to merchant locations to pick up orders.

What You’ll Learn

• How autonomous drone technology is revolutionizing last-mile delivery.
• Develop strategic thinking, gain technical skills, and collaborate with cross-functional teams.
• Be part of shaping a cutting-edge service that's changing how the world receives deliveries.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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