Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot

DoorDash USA; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

DoorDash Labs in the Phoenix area is seeking a seasoned leader to head the PM shift of the Service Operations team. You will guide both experienced and new technicians to maximize uptime, coordinating with Service Engineering for tooling needs and ensuring smooth handoffs between shifts.

Ideal candidates bring 6+ years in service operations, 2+ years of leadership, and strong KPI experience. A US driver’s license and a proactive mindset toward safety are required, with a preference for robotics

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams, with ownership of performance and execution.
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
• Comfortable operating in fast-paced, ambiguous environments and driving results through others.
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred).
• Valid U.S. drivers license required and a successful completion of MVR required.

Responsibilities

• Foster a safety-first approach to all things Service.
• Lead the PM-shift team of technicians to maximize uptime of all assets.
• Work with Service Engineering on tooling/jig needs with field deployments of new platforms.
• Track technician productivity and KPIs to optimize resource use.
• Ensure adherence to Service SOPs, including work order and parts flow at local level.
• Coordinate development of Service Technicians in a career path within DoorDash Labs.
• Track KPIs and explain variances, and designate shift-owned vs shared metrics.
• Maintain uptime of all tools and equipment to support Service Operations.
• Own shift handoff with AM Associate Operations Manager and flag open work orders, escalations, and parts status.

Skills

Leadership

Field service

Operations management

KPI tracking

Robotics/Automation

Driver's license

SOP adherence

Communication

Tools

MaintainX

JIRA

APIs

Python

GitHub

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.

You’re excited about this opportunity because you will…

• Foster a safety-first approach to all things Service
• Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
• Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
• Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operation
• Maintain accountability and uptime of all tools and equipment to support Service Operations
• Own shift handoff with the AM Associate Operations Manager — flag open work orders, escalations, and parts status so nothing drops between shifts.
• You may flex your schedule to overlap with the AM shift for handoff, or to support weekend coverage.

We’re excited about you because you have…

• 6+ years in service operations, field service, or technical operations
• 2+ years leading service technicians or field teams, with ownership of performance and execution
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
• Comfortable operating in fast-paced, ambiguous environments and driving results through others
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
• Mobile/field service background (preferred)
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
• Believe in 1% improvement every day
• Valid U.S. drivers license required and a successful completion of MVR required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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