Technician Lead, Labs - Bay Area

DoorDash; San Jose (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

DoorDash Labs seeks a Technician Lead to bridge high-level engineering goals with day-to-day shop floor execution in the Bay Area. This on-site, 90-95% hands-on role focuses on complex robotic diagnostics and repairs to keep fleet uptime at target levels.

You will own service center processes, mentor technicians, and ensure safe, efficient operations. Reports to the Operations Manager, Service Operations, within DoorDash Labs.

Qualifications

• 3-5 years of service work experience.
• Drive to help build scalable solutions.
• Excellent communication and documentation skills.
• Prior experience in vehicle or fleet service; leading/training team members is a plus.
• Strong experience in work order management systems; ensure accuracy and timeliness.
• Valid U.S. driver’s license required and MVR check completed.

Responsibilities

• Lead the team to hit fleet uptime and repair goals while personally executing complex diagnostics.
• Perform advanced repairs on intricate electrical systems and control units with minimal supervision.
• Own service center processes; refine workflows to improve repair accuracy and shop efficiency.
• Ensure dependable, accurate technical documentation and shift handovers; set high standards.
• Lead medium-to-high complexity projects tied to uptime and reliability from start to finish.
• Serve as primary DRI for troubleshooting systemic hardware issues and escalate bottlenecks.

Skills

Fleet uptime

Diagnostics

Electrical systems

Documentation

Team leadership

Driver's license

Tools

Work order systems

Job description

About The Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About The Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About The Role

As the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands‑on contributor, executing high‑level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on‑site role with expectations of 100% in‑office work in the Bay Area, CA. This is across our locations in Fremont, San Jose, and Sunnyvale.

You’re Excited About This Opportunity Because You Will…

• Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics
• Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
• Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency
• Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team
• Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish
• Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering
• Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track
• Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges
• Use data‑driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions

We’re Excited About You Because You Have…

• 3-5 years of service work experience
• Drive to help build and implement scalable solutions
• Excellent communication and documentation skills
• Prior experience in vehicle or fleet service. Leading or training team members is a major plus
• Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion
• Valid U.S. drivers license required, and a successful completion of MVR required

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month).

The national base pay range for this position within the United States, including Illinois and Colorado.

$37.80—$55.50 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.