Associate Operations Coordinator

Dahl Consulting; Memphis (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dahl Consulting seeks an Associate Operations Coordinator in Memphis, TN to support daily transportation operations by coordinating shipments, maintaining data accuracy, and delivering excellent service to customers and carrier partners.

This contract role emphasizes problem-solving, strong organization, and clear communication as you manage loads, track shipments, and enter milestones in our systems. Join a global logistics team.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Effective verbal and written communication skills.

Responsibilities

• Process operational tasks per company policies and SOPs.
• Create and manage transportation orders and shipment records.
• Activate and assign loads to carriers and support load-building.
• Schedule appointments and coordinate shipment timelines.
• Track and trace shipments for on-time movement and delivery.
• Enter shipment milestones and invoicing data in systems.
• Respond to customer and carrier inquiries promptly.
• Escalate issues following escalation procedures.

Skills

Customer service

Attention to detail

Communication

Time management

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office (Outlook Word Excel)

Job description

Title: Associate Operations Coordinator

Location: Memphis, TN

Job Type: Contract (12 months)

Compensation: $20 Per Hour

Industry: Transportation & Logistics

--- About the Role

Our client is a global leader in transportation, logistics, and supply chain management, helping businesses move products efficiently across regional and international networks. They are seeking an Associate Operations Coordinator to support daily transportation operations by coordinating shipments, maintaining accurate data, and delivering exceptional service to customers and carrier partners. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and have strong organizational and communication skills. The Associate Operations Coordinator plays a key role in ensuring the smooth movement of freight while supporting operational excellence and customer satisfaction.

Job Description

As an Associate Operations Coordinator, you will support transportation and logistics operations by managing shipment-related activities and ensuring accurate, timely communication with customers and carriers.

Key Responsibilities

• Process operational tasks in accordance with company policies, procedures, and standard operating practices.
• Create and manage transportation orders and shipment records.
• Activate and assign loads to carriers while supporting load-building activities.
• Schedule appointments and coordinate shipment timelines.
• Track and trace shipments to ensure on-time movement and delivery.
• Enter shipment milestones, events, and invoicing information into company systems.
• Monitor task queues and shared email inboxes to respond promptly to customer and carrier inquiries.
• Document shipment events accurately and follow escalation procedures when issues arise.
• Follow through on customer and carrier requests to ensure a high level of service and satisfaction.
• Validate and maintain accurate load and shipment data in internal systems.
• Escalate operational concerns or exceptions to the appropriate teams when needed.
• Perform additional duties as assigned to support business and operational needs.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Effective verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree from an accredited college or university.
• Experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Previous customer service experience in a call center, logistics, transportation, or similar environment.
• Demonstrated time management, organization, and prioritization skills.
• Prior experience in a role requiring high levels of accuracy and attention to detail.
• Experience working in a diverse and inclusive workplace.
• Interest in transportation, logistics, supply chain, or operations coordination.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs.

For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.

If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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